Customer Service Representative (100% Remote in Texas)

About the job

Austin, TX, US, 75223

Description:

$14 per hour base pay

Are you ready for an exciting career in customer service with the opportunity to make MORE MONEY based on your performance? This is the perfect position for a tech savvy problem solver with a desire to address questions & concerns and position new & better solutions with every customer. We will train you to be successful in this role and help you grow your career and your income. Staffing for work at home full-time positions. INTERESTED? APPLY TODAY!

RESPONSIBILITIES:

• Actively listen to customers to understand concerns
• Upsell products and features while emphasizing benefits
• Ability to demonstrate excellent soft skills to provide the best customer service experience for our customers
• Provide information about their current plans & products
• Identify & position new solutions that align with their needs
• Navigate through multiple computer applications with speed & accuracy

REQUIREMENTS:

• High speed internet with at least 10 MBPS download speed (no satellite)
• A USB wired headset with noise canceling microphone
• 18+ years & high school diploma/GED
• Quiet, Secured Workspace
• Must Live in: TX to apply to this requisition (If you live in AL, AR, FL, GA, ID, IN, KY, MS, NC, OK, SC, UT, VA, or WY, please find the same opportunity under those state specific requisitions to apply.)
• At Least 1 year of customer service experience
• Professional positive attitude & courteous telephone etiquette
• Experience using a computer in a work or non-work setting
• Must be able to thrive in a highly structured environment
• Schedule with open availability (evenings/weekends required)

BENEFITS & PERKS:

• $14 per hour base pay
• Access up to 50% of your pay immediately after your shift
• Health insurance (medical, dental, vision) & other benefits
• Paid, virtual training
• Opportunity to grow quickly into a trainer or supervisor

Employees with six (6) months of service in their current position are eligible to apply for a new position for which they are qualified based on requisite skills, education, experience and current job performance. Employees with less than six (6) months of service may change positions before the six (6) month period if both the employee’s current manager and the manager of the open position agree and a transition date is agreed upon. New hire training time is not applied towards the six (6) months service requirement. Additionally, if an employee is currently on any type of performance improvement review, the employee will be considered ineligible for an open position.

About Continuum Global Solutions, LLC

Continuum Global Solutions’ customer care services and call centers have been embraced by top companies worldwide. The company's Fortune-500 clients rely on its vast expertise in customer care management. Continuum Global Solutions leverages world class voice, chat, email, and social technologies. Continuum has more than 16,000 employees in major international markets and serves tier-1 clients across multiple industry verticals. More information can be found at www.continuumgbl.com.

Continuum is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, disability, military/veteran status, citizenship status, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Continuum recruiting correspondence will always come from a talent acquisition representative with an official @continuumgbl e-mail address. In addition, our representatives will never ask for any form of payment from a new hire or candidate. Please report suspicious activity to Corporate.Security@continuumgbl.com.

Nearest Major Market: Dallas

Nearest Secondary Market: Fort Worth