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Digital Business Analyst

Digital Technology Solutions designs and builds innovative and intuitive digital products to satisfy the complex requirements of Control Risks’ clients. 

The Business Analyst will lead by example and set a high bar for documenting complex and sometimes ambiguous needs, distilling them into specific, granular requirements that can be used by development teams to continually improve the customer digital experience. 

The Business Analyst will work closely with internal business customers, converting their business and technical requirements into user stories or other artefacts, and will liaise with an architect to ensure the technical feasibility of delivering a solution. 

This role is part of a collaborative Agile development pod, working closely with the team for backlog maintenance and management for consistent pipeline of work. 

It’s an exciting time to be at Control Risks! 

What You'll Do:

Responsibilities included, but are not limited to: 

  • Ensure that high level and detailed requirements for each project are captured from business stakeholders in a variety of suitable formats 
  • Support digital development and UX teams in the creation of new, client-facing digital products 
  • Help identify, through website/application tagging and tracking, gaps and opportunities to improve the customer experience 
  • Translate as-is processes into to-be digital processes 
  • Articulate and document both functional and non-functional requirements 
  • Ensure user stories are created based on requirements in an agreed format 
  • Ensure that product backlogs are created and refined on an on-going basis as market and customer requirements change 
  • Ensure that backlogs of user stories and product defects are ordered, managed and prioritised, so that work defined for the team is ranked and meaningful to the business 
  • Ensure acceptance criteria is included for each story in the product backlog 
  • Guide the business to prioritise based on multiple inputs and competing priorities 
  • Work closely with development teams to commit backlog items to sprint deliverables (negotiate what gets put in each iteration) 
  • Work with the development teams to address questions/concerns during sprints, speaking for the business when necessary and acting as an extra layer of validation confirming delivery of all success criteria and expectations 
  • Oversee user acceptance testing (UAT) with business stakeholders until sign-off 
  • Support the overall delivery of business requirements for digital projects and initiatives 
  • Identify any inter-dependencies with other projects and liaise with other BAs/teams to ensure those are managed appropriately 
  • Establish excellent relations with business stakeholders 
  • Support the project life cycle from inception to delivery and benefits measurements 
  • Develop and gain agreement for the documents that define projects 
  • Work with business stakeholders to ensure their voice is represented in product execution and delivery 
  • Deliver clear, professional written and confident verbal communication to support the delivery of business processes 
  • Design and facilitate workshops ensuring all relevant stakeholders are involved and contribute 
  • Establish credibility with teams, peers, stakeholders, and 3rd party suppliers 

Who You Are:

Essential: 

  • Demonstrable experience in a business analysis role in a digital project delivery team working on complex projects 
  • Must have experience with client-facing applications and digital transformation 
  • Experience with website and web application tagging and tracking 
  • Experience working with cross functional teams (UX, UI, data, development) 
  • Understanding of standard software development life cycle 
  • Understanding of development team roles and their responsibilities in an agile environment 
  • Understanding of scrum framework and agile methodologies 
  • Ability to context switch at short notice and work on multiple projects and/or business-as-usual workstreams in parallel 
  • Ability to explore current state business processes/systems and create the ‘as is’ model 
  • Able to map out the ‘to-be’ future state model, perform gap analysis and make recommendations for changes/improvements 
  • Excellent communication, consulting and organisational skills 
  • Able to build and maintain strong working relationships and credibility with peers within IT and across the business community 
  • Proven analytics and problem-solving skills 
  • Excellent team player approach 
  • High standards of integrity 
  • Self-starter, pro-active and able to take the initiative and manage own time 
  • Working with geographically dispersed teams 
  • Fluent in English; outstanding communication, presentation, and leadership skills 

Preferred: 

  • Worked in a similar role focusing on digital systems and applications 
  • Knowledge of API Gateways 
  • Knowledge of Microsoft Azure technology stack 
  • Working knowledge of Azure DevOps, Confluence, Office 365 
  • Experience working in a B2B company 

  • Control Risks offers a competitively positioned compensation and benefits package that is transparent and summarised in the full job offer.
  • We operate a discretionary global bonus scheme that incentivises, and rewards individuals based on company and individual performance.
  • Control Risks supports hybrid working arrangements, wherever possible, that emphasise the value of in-person time together - in the office and with our clients - while continuing to support flexible and remote working.
  • As an equal opportunities employer, we encourage suitably qualified applicants from a wide range of backgrounds to apply and join us and are fully committed to equal treatment, free from discrimination, of all candidates throughout our recruitment process

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status”

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

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What You Should Know About Digital Business Analyst, Control Risks

At Control Risks, we're on the lookout for a talented Digital Business Analyst to join our innovative team. As a Digital Business Analyst, you'll play a critical role in bridging the gap between our internal business customers and the development teams. You'll be leading the charge in documenting complex requirements, transforming them into clear user stories, and ensuring that our digital projects meet both business and technical needs. Your knack for detail will shine as you work closely with UX and development teams to create intuitive digital products that enhance the customer experience. If you're passionate about digital transformation and have a flair for collaborating with cross-functional teams, you’ll find this role incredibly rewarding. You'll have the chance to identify opportunities for improvement through meticulous analysis, oversee user acceptance testing, and support projects from inception through to successful delivery. Our team operates within an Agile framework, so your experience in that environment will be highly valuable. Plus, with a flexible working arrangement, we emphasize the importance of collaboration while also supporting remote work. If you’re ready to step up and make a real impact, we can't wait for you to join us and help shape the future of digital solutions at Control Risks!

Frequently Asked Questions (FAQs) for Digital Business Analyst Role at Control Risks
What are the responsibilities of a Digital Business Analyst at Control Risks?

As a Digital Business Analyst at Control Risks, you will be responsible for capturing business requirements, transforming those into user stories for development teams, collaborating with UX and technical teams, and managing the product backlog to ensure that digital projects are aligned with business goals. Your role will involve facilitating workshops, overseeing user acceptance testing, and ensuring communication flows smoothly between stakeholders and teams.

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What qualifications do I need to become a Digital Business Analyst at Control Risks?

To be a successful Digital Business Analyst at Control Risks, you should have demonstrable experience in a business analysis role, particularly in digital project environments. Familiarity with client-facing applications and digital transformation processes is essential, along with knowledge of Agile methodologies and the software development lifecycle. Strong analytical, problem-solving, and communication skills are vital for this position.

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How does the role of Digital Business Analyst support digital transformation at Control Risks?

The Digital Business Analyst plays a crucial role in supporting digital transformation at Control Risks by identifying system gaps, recommending improvements, and ensuring that digital products align with business strategies. You will facilitate the translation of customer feedback into actionable items for development, helping create a seamless digital experience for our clients.

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What is the team structure like for a Digital Business Analyst at Control Risks?

As a Digital Business Analyst at Control Risks, you will be part of a collaborative Agile development pod. You'll work closely with cross-functional teams including UX/UI designers, developers, and project managers. This supportive environment fosters open communication and effective sharing of ideas, which are essential for delivering successful digital solutions.

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What is the working culture like for a Digital Business Analyst at Control Risks?

Control Risks promotes a hybrid working culture that values both in-person collaboration and flexibility. As a Digital Business Analyst, you will have opportunities to engage in team activities while also enjoying remote work arrangements. Our emphasis on a diverse and inclusive workplace means that every team member's voice is valued and considered in project execution.

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Common Interview Questions for Digital Business Analyst
Can you describe your experience with Agile methodologies as a Digital Business Analyst?

When answering this question, provide specific examples of how you've successfully applied Agile methodologies in your previous roles. Discuss your involvement in sprint planning, backlog refinement, and how you’ve collaborated with development teams to deliver successful projects.

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How do you prioritize requirements when managing a product backlog?

Explain your approach to backlog prioritization, focusing on assessing the business value of each requirement, stakeholder input, and usability considerations. You may also want to mention any frameworks, such as MoSCoW or Kanban, that you’ve used to help prioritize effectively.

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How do you ensure effective communication between business stakeholders and development teams?

Discuss your strategies for maintaining open lines of communication, such as regular check-ins, using collaborative tools, and ensuring that both teams understand the project's objectives. Providing specific examples of successful communication instances can be beneficial.

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What techniques do you use to gather requirements from stakeholders?

Detail the various techniques you employ, such as interviews, surveys, workshops, and observation. Highlight a particular method that has proven effective in your experience and how it helped in accurately capturing requirements.

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Can you explain the difference between functional and non-functional requirements?

Describe functional requirements as those that specify what a system should do—actions or services—while non-functional requirements define how a system should perform tasks, such as response time, security, and user interfaces. Providing an example of each can help clarify your understanding.

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Describe a challenging project you worked on as a Digital Business Analyst. How did you overcome it?

Pick a specific challenging project and outline the difficulties faced, your role, and the strategies you implemented to navigate those challenges. Emphasize teamwork, adaptive problem-solving, and communication in your approach.

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What tools or software do you find most useful in your role as a Digital Business Analyst?

Share the tools and software you are experienced with, such as Azure DevOps, Confluence, or JIRA. Explain how these tools have aided your ability to manage projects efficiently and facilitate teamwork.

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How do you validate that the delivered solution meets the acceptance criteria?

Discuss your process for validating solutions, which may include conducting user acceptance testing, obtaining feedback from stakeholders, and ensuring that each user story's acceptance criteria are fully met before sign-off.

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How do you handle scope changes during a project?

Include your approach to managing scope changes, which could involve assessing the impact of the changes on project timelines and resources, communicating with stakeholders, and ensuring that any adjustments are documented and tracked.

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What steps do you take to stay updated with industry trends as a Digital Business Analyst?

Explain your commitment to continuous learning by mentioning specific resources, such as online courses, webinars, industry blogs, or networking events. Convey that staying informed helps you deliver the best solutions for Control Risks.

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Experts in risk and opportunity Control Risks is a global specialist risk consultancy that helps to create secure, compliant and resilient organisations. Combining unrivalled expertise, experience and reach with the power of data and technology, ...

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DATE POSTED
February 27, 2025

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