Job details

Customer Support Associate

Convera is looking for a Customer Support Associate to provide Best-in-Class care to our customers. This hybrid role involves both office and remote work, targeting support for educational institutions and offering tailored recommendations.

Skills

Customer service excellence
Language proficiency in Mandarin, Cantonese, and English
Strong problem-solving skills
Ability to multi-task and prioritize

Responsibilities

Deliver friendly and professional service through various communication channels.
Identify and solve problems swiftly.
Devise improvements and enhance customer care processes.
Support leadership with reporting and data analysis.

Education

Bachelor's degree preferred but not essential

Benefits

Market competitive salary plus commission
Career growth opportunities
Flexible work approach
Paid holidays and leave policies
Paid volunteering opportunities

To read the complete job description, please click on the ‘Apply’ button

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By Convera

We strive to push payments into the future by making them safer, faster, and more accessible around the world – ensuring customers unlock the full potential of digital commerce.

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FUNDING

Mature

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Mid-Level

TEAM SIZE

1001-5000

LOCATION