CookUnity is a chef-to-you marketplace connecting talented chefs with consumers, looking for a dedicated Customer Operations Specialist to enhance customer service.
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Skills
Customer experience management
Operational oversight
Process improvement
Data analysis
Bilingual English and Spanish
Responsibilities
Oversee daily customer operations and team workflow.
Handle complex operational issues and provide guidance.
Collaborate with senior management for seamless operations.
Identify opportunities for process optimization.
Monitor performance metrics for continuous improvement.
Mentor and develop team members.
Provide real-time support for delivery issues.
Education
Experience in customer experience
Experience in operations or marketplaces
Benefits
Flexible payment options in USD, Crypto, Euro.
Remote work opportunities.
15 days of vacation annually.
Paid family leave.
Compassionate leave policy.
Personalized English coaching.
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