Job details

ECM Program Manager

The Enhanced Care Management (ECM) Program Manager, provides leadership and direction for the organization’s care management operations and services, aligning with the organization's mission, strategies, and objectives.

FLSA Status	Exempt	Salary Range	$68,000 - $75,000
Reports To	Director of Operations	Direct Reports	Community Health Workers & Patient Care Navigators
Location	Riverside, CA	Travel	Up to 80%
Work Type	Regular	Schedule	Full Time

Position Description:

Supervises the care management team.
Leads the implementation of care management programs designed to address the needs of our patients, improve the quality and services for their care and ensure the appropriate utilization of services available to them.
Implements plans and tools to meet organizational goals and objectives.
Works closely with other departments to design, implement, and evaluate care management programs.
Leads visible and complex projects focusing on performance improvement and transformation aimed at improving care management programs for the populations served
Supports the development, implementation, and evaluation of effective pilots, programs and practices derived from market leading and evidence-based research and performance outcomes.
Ensures standardization and optimization of workflows of models of care that are being spread and scaled.
Develops playbooks for care management models that are ready for spread and scale; Works closely with clinical and operational leaders across the continuum to perform patient risk stratification and identification for outreach
Organizes and facilitates meetings with key stakeholders involved in the execution of care coordination/case management programs.
Continuously evaluates market leading and evidence-based research focused on care management programs.
Works on design, implementation, and evaluation of IT solutions to support care management documentation and monitoring of efforts.
Facilitates and leads a standardized and optimized deployment of an administrative case management tracking system/care management documentation
Reports to the Director of Operations
Performs miscellaneous job-related duties as assigned

Competencies:

Ability to use independent judgment and to manage and impart confidential information.
Ability to analyze and solve problems; requires details, data and facts that must be analyzed and challenged prior to making decisions
Strong communication and interpersonal skills.
Ability to clearly communicate medical information to professional practitioners and/or the public.
Excellent organization, prioritization, follow up, analytical and time management skills with ability to handle multiple priorities and deadlines.
Good interpersonal skills, sense of urgency, being proactive and ownership for one’s work.
Dependable, with strong work ethic and extremely high degree personal integrity.
Ability to deal with multiple interruptions on a continual basis that must be met with a friendly exchange with others.
Ability to develop, implement and guide the team to new approaches to improve processes, procedures, or the general work environment.
Ability to review critical issues, effectively solve problems and create action plans

Position Expectations:

Be committed to the mission of COPE Health Solutions ECM Program.
Behave in a professional manner and consistently demonstrate and promote the values of respect, honesty, and dignity for the patient, families, and all members of the health care team.
Committed to the constant pursuit of excellence and teamwork in improving the care of the patient and families in the community.
Be punctual for scheduled work and use time appropriately.
Perform duties in a conscientious, cooperative manner.
Perform required amount of work in a timely fashion with a minimum of errors.
Be neat and maintain a professional appearance.
Maintain confidentiality and protect the program by abiding by laws and principles related to confidentiality; keep information concerning Program Operations, patients and employees confidential.

Qualifications:

Valid California Driver’s License
Bachelor’s and/or master’s degree in a health-related field is preferred
3 + years of supervisor/leadership experience
Experience in acute inpatient, rehabilitation, sub-acute, skilled facility, home care, ambulatory care management, or managed health plan.
Experience working in a multi-cultural setting.
Willing to learn and understand a variety of different cultures, perspectives, and norms.
Experience working in a community-based setting for at least 1 to 2 years preferred.
Basic computer skills required; electronic medical record (EMR) experience preferred.
Understand the community served, community connectedness.
Good communication skills, such as listening well, and using language appropriately.
Ability and willingness to provide emotional support, encouragement, and motivation to patients.

Benefits:

As a firm passionate about health care, we’re deeply committed to the health and wellness of our own team members. We offer comprehensive, affordable insurance plans for our team and their families, and a host of other unique benefits, such as a yearly stipend for wellness-related activities, and a paid parental leave program. You can learn more about our benefits offerings here: https://copehealthsolutions.com/careers/why-cope-health-solutions/.

What We Do:

COPE Health Solutions (CHS) is a national tech enabled services firm powering success in risk arrangements and development of the future workforce for payers and providers. Our team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers, de-risking the roadmap to advanced value-based payment.

Our firm has expertise in all aspects of population health, strategy, delivery system development, payment systems reform, workforce development and population health management support services, including peerless analytics and performance improvement. We are driven by our passion to help transform health care delivery, align financial incentives to support population health management and build the workforce needed as health care moves to value-based care.

COPE Health Solutions’ Analytics for Risk Contracting (ARC) Suite provides a powerful array of analytic and reporting tools designed to achieve optimal value and performance for organizations currently in or planning to move to risk-based arrangements. Leveraging our extensive, hands-on expertise in helping IPAs, ACOs and health systems achieve successful outcomes in risk contracts, our team of managed care experts draw insights from the analytic outputs that are tailored to each organization’s unique circumstances to interpret the data and recommend initiatives to help improve total cost and quality.

Our multidisciplinary team of health care experts provides our clients with the experience, capabilities, and tools needed to plan for, design, implement and support both the development and execution of strategy and developing solutions to some of the industry’s most complex problems. We partner with our clients through aligned mission and financial incentives to pursue performance excellence in a challenging and rapidly evolving health care environment.

To Apply:

To apply for this position, or to view all available positions, visit us at https://copehealthsolutions.com/careers/open-positions/.

COPE Health Solutions Glassdoor Company Review

3.6