Job details

Correspondence Specialist I

Overview:

Leveraging deep integrations into retailers’ point-of-sale systems, InComm is revolutionizing the commerce experience through innovative payments technology. InComm leverages end to end solutions to bring branded activatable products to retailers both in store and digitally. Our process includes everything from card printing, inventory management and forecast analytics, to the development and integration of activation technology in point of sale machines world-wide. From there we leverage our backend platform as a service technology to drive product activation to the tune of several thousand card activations every second. Whether those consumers are activating prepaid products, paying bills, enjoying real-time discounts through a membership card, purchasing digital goods in-store or adding funds to an online account, InComm is there to provide unique gift-gifting opportunities, cater to on-the-go shoppers, deliver added value through loyalty programs and serve cash-based consumers.

InComm is headquartered in Atlanta, GA with a presence in over 30 countries, an organization of approximately 3,000 employees, several hundred international technical patents, and a network that includes over 600,000 points of retail distribution. With innovation as our number 1 company value, our speed to market for new products and services is accelerating rapidly and quickly positioning InComm as a global leader in fintech innovation.

You can learn more about careers at InComm Payments here: www.incomm.com or connect with us on Twitter, Facebook, LinkedIn, or Our Blog.

About This Opportunity:

The Correspondence Specialist I will be responsible for the analysis, troubleshooting, and follow up on external customer correspondence, Regulatory and Executive level complaints and other escalations. This role provides and maintains the highest level of quality and commitment to customer excellence to both internal and external customers.This position is not a call center.

Responsibilities:

Research and respond to Executive and Regulatory Agency complaints. Complaints are highly time-sensitive, require knowledge of all products and platforms, strong analytical skills and effective verbal and written communication skills to be able to provide clarity to issues to various agencies; including, but not limited to the CFPB, and FDIC. Trends should also be reported to the management team weekly or as discovered.
Process refunds for GPR and Gift Cards for the call center, via requests from the dispute and fraud departments, and for requests received through USPS directly from the cardholders.
Analyze and respond to inquiries received from cardholders via USPS. This requires knowledge of all products and platforms, analytical skills, and the ability to clearly communicate information on trends to management.
This requires knowledge of all products and platforms, analytical skills, and the ability to clearly communicate information on trends to management.
Manage Tier II escalations coming from various call centers and departments. Report on trends.
Additional duties as assigned.

Qualifications:

Must have demonstrated strong communication (written and oral), organizational, and time-management skill
Must be able to handle multiple tasks while working independently, as well as, interact well with others.
Microsoft Word and Excel knowledge required.
Must possess a strong work ethic and dependability a must.
Must be able to pass background and credit check in accordance with InComm’s certification requirements.
High School Diploma or Equivalent

InComm provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin, citizenship, veteran’s status, age, disability status, genetics or any other category protected by federal, state, or local law.

This position is eligible for the Employee Referral Bonus Program - Tier I

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By InComm

InComm is dedicated to transforming the shopping experience by continuously driving innovation wherever commerce happens. We're making a difference with leading-edge solutions that help retailers build prepaid card destinations, brands connect wit...

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INDUSTRY

Financial Transaction Processing

TEAM SIZE

1001-5000

LOCATION

Hybrid, based in Atlanta, GA

DATE POSTED

June 9, 2023