Administrative Assistant (Work From Home)

Posting Number: req21415 Department: Campus Health and Wellness Location: Main Campus Address: Tucson, AZ USA Position Highlights This position reports to the Medical Administrative Assistant Supervisor. The Medical Administrative Assistant II demands high levels of judgement and discretion, comfort and sensitivity to a wide array of cultural and individual differences and lifestyles. The position requires consistent attendance, the ability to multitask despite frequent interruptions, an ability to remain calm under pressure, and a helpful demeanor; both in person and over the phone. In addition to reception and phone duties, frequent interface with computer systems is necessary. It involves a combination of clerical duties and mental health intake, interfacing with students (patients), parents, medical staff, pharmacies and other counseling and medical providers.CAPS is committed to supporting the mental health and wellbeing of all students by creating an environment of trust, respect, and openness. We are dedicated to honoring individual differences and experiences We recognize that mental health is deeply impacted by experiences of marginalization and oppression and strive to work with our clients in a culturally informed and sensitive manner. At CAPS and CHS, we believe that cultural responsiveness requires continuous learning, both personally and as an organization, and we are committed to making CAPS a safe, affirming, and welcoming space for staff and for all University of Arizona students.The CHS was the first fully accredited college health service in the nation and in the Princeton Review, the CHS has been ranked in the top 4% for Best Health Services for the past nine years. The CHS is committed to positioning itself as an exceptional student health center by fostering an inclusive culture that encourages, supports, and celebrates the diverse backgrounds of our employees and the community we serve. It is a diverse organization of over 150 employees who are committed to improving the health and safety of college students. For more information on the CHS, please go to https://www.health.arizona.edu.Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; retirement plans; access to UA recreation and cultural activities; and more!The University of Arizona has been recognized for our innovative work-life programs. For more information about working at the University of Arizona and relocations services, please click here.Duties & Responsibilities• Provide reliable, attentive and professional support for a multi-disciplinary mental health staff.• Schedule appointments for counseling and psychiatry staff, both by phone and in person, utilizing an electronic scheduling system with multiple coding elements• Receive and relay messages accurately from callers, providers, and phone message lines.• Assist students and other service users by answering questions and/or providing information based on a thorough knowledge of departmental policies and procedures.• Enter and retrieve relevant patient information, utilizing the electronic medical record; ensure accurate billing & daily deposits using a variety of accounts.• Confirm insurance coverage and enter coverage details into the electronic medical record system.• Take accurate minutes at CAPS; type and disseminate these electronically, in a coherent and timely manner.• Work cooperatively as a team to ensure consistent coverage at the CAPS front desk in multiple locations.• Attend relevant meetings, as indicated.• Scan information into the medical record.• Assist with the monitoring and ordering of office supplies.• Additional duties as assigned.Knowledge and Skills Required:• Must demonstrate sensitivity to diversity and multicultural issues.• Exceptional face to face, telephonic and online communication skills.• Ability to remain calm under pressure, exude a helpful demeanor; and display a professional customer service orientation.• Ability to work collaboratively and effectively as a member of a team.• Comfort and familiarity with operating a Windows based computer and multi-line telephone system; an ability to utilize an electronic scheduling system.• Proficient in Microsoft programs, including Word, Excel and Power Point.• Knowledge of basic record keeping, standard office procedures and skill operating current office equipment.• Ability to multi-task and manage information from multiple sources.• Ongoing First Aid and CPR Certification.• Exceptional interpersonal and communication skills.Minimum Qualifications• High school diploma or equivalent, or equivalent learning attained through experience is required.• Minimum of 3 years of relevant experience, or equivalent combination of education and work experience.Preferred Qualifications• Ambulatory health clinic experience, especially in a mental health clinic setting.• Two years of medical office experience; especially with adolescent or young adult populations.• Experience with electronic medical records.FLSA: Non-ExemptFull Time/Part Time: Full TimeNumber of Hours Worked per Week: 40Job FTE: 1.00Work Calendar: FiscalJob Category: Health Care and WellnessBenefits Eligible: Yes - Full BenefitsRate of Pay: $16.50 - $20.63Compensation Type: hourly rateGrade3Compensation GuidanceThe Rate of Pay Field represents the University of Arizona's good faith and reasonable estimate of the range of possible compensation at the time of posting. The University considers several factors when extending an offer, including but not limited to, the role and associated responsibilities, a candidate's work experience, education/training, key skills, and internal equity.The Grade Range Minimum, Midpoint, and Maximum Fields listed below represent a full range of career compensation growth over time in this position and grade. Each unit typically sets starting pay between minimum and midpoint upon hire. The university offers compensation growth opportunities within its career architecture. To learn more about compensation, please review our Applicant Compensation Guide and our Total Rewards Calculator.Grade Range Minimum$16.5Grade Range Midpoint$20.63Grade Range Maximum$24.75Career Stream and LevelOC2Job FamilyHealth AdminJob FunctionHealth Care & WellnessType of criminal background check required: Fingerprint criminal background check (security sensitive due to job duties)Number of Vacancies: 1Contact Information for CandidatesAnnette Corrales,annettec@arizona.eduOpen Until Filled: YesDocuments Needed to Apply: Resume and Cover LetterDiversity StatementAt the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. As a Hispanic-serving institution, we translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues, and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we provide equal employment opportunities to applicants and employees without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetic information. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.Notice of Availability of the Annual Security and Fire Safety ReportIn compliance with the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act (Clery Act), each year the University of Arizona releases an Annual Security Report (ASR) for each of the University's campuses. These reports disclose information including Clery crime statistics for the previous three calendar years and policies, procedures, and programs the University uses to keep students and employees safe, including how to report crimes or other emergencies and resources for crime victims. As a campus with residential housing facilities, the Main Campus ASR also includes a combined Annual Fire Safety report with information on fire statistics and fire safety systems, policies, and procedures.Paper copies of the Reports can be obtained by contacting the University Compliance Office at cleryact@arizona.edu.