Senior Onboarding Manager - Product Adoption

There is no quality healthcare without a quality dialogue. Today, that dialogue is broken; we need you to help us fix it.

Doctors and nurses across the world are facing unprecedented challenges. When we meet them, they're dealing with heavy workloads, extensive paperwork, and the pressure of performing well, which in healthcare, can have dire consequences. This system is gradually undermining the passion and autonomy of our dedicated healthcare professionals, who entered this field to provide care, not to clerk.

Corti has built the world's premier AI assistant for healthcare providers. It listens in during patient dialogue, takes notes, writes summaries, journals and does quality assurance. When information is missed, or risk is high, it offers nudges and prompts to help steer the dialogue back on the right path. Entire countries trust Corti to deliver better healthcare, and our AI has already helped millions of patients, but we are just getting started. 

Why Corti?

If you’re passionate about healthcare innovation and excited by the prospect of being part of an autonomous, team-oriented culture, Corti is the place for you. Our values—always raising the bar, staying curious, and taking ownership—guide us every day. Here, you’ll have the chance to work closely with healthcare technology professionals, continuously learning and growing. Are you ready for the adventure?

What will you do?

• User Engagement: Build and nurture relationships with end users, including healthcare professionals and administrative staff, to understand their needs, challenges, and feedback. Act as the primary point of contact to ensure their satisfaction and success with our products.

• Product Adoption: Drive the adoption of our products by providing training, resources, and support to end users. Develop customized onboarding plans to ensure a smooth transition and integration of our products into their workflows.

• Customer Onboarding: Ensure efficient and effective onboarding processes for new customers, with a focus on time to value and a seamless deployment experience.

• Feedback and Improvement: Gather user feedback and insights to inform product development and enhancements. Work closely with product teams to ensure user needs are prioritized in future updates.

• Success Stories: Identify and collaborate with end users to create success stories and case studies that showcase the positive impact of our solutions on their workflows and outcomes

You’ll Thrive in This Role If You Have:

• 6+ years of Implementation/Adoption experience

• Proficiency in project/program management

• Experience working in healthcare/health tech

• Excellent English verbal and written communication skills, including all-remote communication

What we measure success on: 

• Time to Value: Average time from contract to pilot begin is under 4 weeks

• Adoption Rate: 80% of users actively use our solutions within 1 month post-deployment.

• User Satisfaction: End user satisfaction is greater than 3.5/5

What background we’re looking for:

• Experience in training and onboarding users on technology platforms

• Ability to analyze user data and feedback to drive continuous improvement.

• Familiarity with healthcare workflows and technology solutions is highly desirable.

Practicalities

• The position is full-time and starts as soon as possible.

• Remote / Hybrid environments

• Equipment provided by Corti

Ready to dive into the world of Corti? Hit that 'Apply' button, and let's start working together on reshaping the dialogue in healthcare, making a real difference for millions of patient outcomes around the world.

🤝 Bringing in top talent from all backgrounds is crucial in our pursuit to improve the world of healthcare. We encourage applications from all people and do not discriminate based on race, religion, national origin, gender, sexual orientation, age, and/or disability status.

At Corti, experience comes in many forms, and we’re passionate about creating teams with a multitude of perspectives! If you believe your experience is close to what we’re looking for but not an exact match, we still hope you’ll consider applying!