Job details

Care Services Coordinator (MSW) (LPN) - Bilingual

Ensemble Health, part of the Corus Health family of companies, is currently seeking a Care Services Coordinator (MSW) (LPN) to enhance the quality of client management, maximize satisfaction and promote cost effectiveness. The successful candidate will be accountable for the full client care cycle. CSC duties include reviewing client status, planning, implementing, monitoring and analyzing actions required to meet the client’s health and human services needs. The CSC will also work to facilitate, coordinate and assist with the provision of essential services to help patients transition through a variety of settings including hospitals, transitional care facilities, skilled nursing facilities, and private homes to ensure continuity of care across locations. Work will be completed both in an office environment as well as community settings. We are looking for a Bilingual English/Spanish candidate.

Responsibilities

Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client-centered
Handle case assignments, draft service plans, review case progress and determine case closure
Help clients achieve wellness and autonomy through education and engagement
Assist clients in utilizing technology designed to improve health outcomes including remote patient monitoring equipment
Facilitate multiple care aspects (case coordination, information sharing, etc.)
Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options
Develop effective working relations and cooperate with medical team throughout the care coordination process
Coordination of patient resources with social services, health and governmental agencies
Go the extra mile and interact with clients to keep track of their progress and to ensure satisfaction
Record case information, accurately complete all necessary forms and produce statistical reports as needed
Promote quality and cost-effective interventions and outcomes
Address motivational and psychosocial issues as needed
Adhere to professional standards as outlined by protocols, rules and regulation

Respond to customer queries in a timely and accurate way, via phone, text, email or chat

Collaborate/communicate with medical and non-medical staff, including Payer clinical management teams

Current, unencumbered license in the state of New Mexico
Bilingual Spanish/English
Experience in case coordination and emergency services training or a related job in a healthcare field
Knowledge of case management principles, healthcare management and reimbursement
Skilled in clinical practice and interpersonal relationships; able to cope with family emotional stress and tolerant of individual lifestyles
Able to make meaningful observations and write comprehensive, accurate reports in a timely manner
Training and/or experience in researching medical records, using internet search engines, and have a working knowledge of spreadsheets and word documents
Demonstrate ability to assess and respond to the needs of patients/families in varied settings
Effective communication skills
Excellent organizational and time management skills
Familiarity with professional and technical emerging knowledge
Problem solving skills and ability to multi-task
Compassionate with teamwork skills
Current license, certification or registration in healthcare field
State driver’s license and availability of car