Benefits Analyst I/II Cantonese or Mandarin Speaking Required (Open and Promotional)

Benefits Analysts perform a variety of tasks for applicants and recipients of public assistance including providing exemplary customer service in a call center environment and in regional offices, interviewing clients, and determining eligibility for one or more types of public assistance programs in accordance with established procedures/guidelines; responding to client inquires and reported changes; referring customers who are in need of service to the appropriate resource in the community; preparing and maintaining records/reports; utilizing public assistance benefits processing systems; and preparing mathematical calculations to determine eligibility for public assistance programs.There is currently one regular position that is located in the Northern Region, reporting temporarily to Daly City but may be redirected to South San Francisco in the future. This position requires bilingual staff in either Cantonese or Mandarin.Duties may include, but are not limited to, the following:• Perform interviews by phone or in person and to determine eligibility for the Cash Assistance Program for Immigrants (CAPI) public assistance program.• Research and collect all required information to determine eligibility for CAPI.• Provide eligibility determination information in person and/or via phone.• Review, evaluate, and verify information submitted by applicants or recipients; contact appropriate sources of information to determine total financial resources of customers.• Determine if customers are eligible or continue to be eligible for public assistance based on established federal, state, and county guidelines.• Process eligibility forms.• Compute financial budgets using required data systems to determine amount of cash payment and/or special benefits.• Refer customers to appropriate agencies for specialized services.• Maintain a record of all contact details.• Maintain an updated appointment schedule.• Complete case narratives templates as required following established procedures.• Assist in developing immediate solutions to emergency problems and expediting delivery of needed services.• Explain, interpret, and clarify public assistance laws and regulations, agency resources, procedures, rights, and responsibilities to customers.• Report suspected fraud according to policy and procedure.• Utilize data processing systems which apply to eligibility and grant determination.• Attend staff meetings and in-service training sessions.• Perform related duties as assigned.The ideal candidate will possess:• Two years of clerical or public contact work experience which involved responsibility for interviewing and recordkeeping, or two years of college level coursework, or one year of experience performing assessment, placement, and/or public assistance eligibility work in a social services department within the last five years.• A commitment to public service demonstrated in part or prior experience providing exceptional customer service in the public, private or non-profit sector.• Ability to be compassionate, have a positive attitude, and be motivated to help others.• Experience serving economically disadvantaged persons is preferred.• Proven capacity to build collaborative relationships with co-workers and clients from diverse cultural/socio-economic backgrounds.• Ability to work in a highly structured, fast paced, and sometimes stressful environment.• Ability to apply and interpret complex laws, rules, and regulations.• Ability to perform mathematical computations quickly and accurately and utilize public assistance benefit processing systems effectively.• Experience collecting and or verifying sensitive information.• Excellent written and oral communication skills including excellent telephone skills to communicate courteously, efficiently, and accurately over the phone.Language Requirement:• The ability to speak, read, and write fluently in English and Cantonese or English and Cantonese is required for this position.Education and Experience:Any combination of education and experience that would likely provide the required knowledge, skills, and abilities is qualifying.Knowledge of:Principles of eligibility determination; functions of public social services and agencies; interviewing techniques; public assistance laws and regulations; problems requiring referral for casework services; office procedures and practices, including filing and the operation of standard office equipment; basic record keeping principles and practices; and automated systems.Skill/Ability to:Follow instructions; organize and maintain a heavy workload on a current basis and within set deadlines; interview effectively and secure the cooperation of customers in obtaining pertinent personal information; make arithmetic computations quickly and accurately; utilize data processing systems; interpret and apply laws, rules, and regulations; communicate effectively, orally and in writing, with people of diverse backgrounds and cultures; and establish and maintain effective working relationships with those contacted in the course of the work.Other Requirements:Some positions may require employees to work weekends, evenings, and holidays.Open & Promotional. Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, extra-help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click on the "Apply" button. If you are not on the County's website, please go to https://jobs.smcgov.org to apply. Online applications must be received by the Human Resources Department before midnight on the final filing date.Training and Experience EvaluationThe first part of the process will consist of the Training and Experience evaluation which is based solely on the responses to the supplemental questions. Candidates who achieve a passing score on the Training and Experience evaluation will be placed on the eligible listEligible ListCandidates must pass the Training & Experience evaluation in order to be placed on the eligible list. Candidates ranked within the top scores on the eligible list will be forwarded to the hiring department for departmental interviews, which may include a written exercise. Candidates will be notified via e-mail or by mail regarding their scheduled interview date and time. This department interview process will be the basis for final selection.TENTATIVE RECRUITMENT SCHEDULEFinal Filing Date: Tuesday, September 24, 2024 at 11:59 p.m. PSTTraining and Experience Evaluation: Wednesday, September 25, 2024Departmental Interviews: TBDSan Mateo County is centrally located between San Francisco, San Jose, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically and linguistically diverse communities. The County of San Mateo is committed to advancing equity in order to ensure that all employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great place to work.The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity and inclusion at all levels.Analyst: Arlene Cahill (Benefits Analyst I/II - G071 & G070)