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Associate Program Manager, Ecosystem Lab

Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins.


Why join Coupa?


🔹 Pioneering Technology: At Coupa, we're at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend.

🔹 Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence.

🔹 Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. 


Learn more on Life at Coupa blog and hear from our employees about their experiences working at Coupa. 


Coupa is looking for a change- and program-management expert who can help scale and manage programmatic go to market programs and processes with partners. As a key member of the Ecosystems Labs team, you will be responsible for managing multiple strategic initiatives across new partner programs. As the Program Manager, you will play a critical role in ensuring the successful execution of these programs, overseeing multiple projects, and delivering measurable business value. You will work collaboratively across functional boundaries and influence without authority. 


What You'll Do:
  • Partner with the Ecosystem Lab leadership to develop and execute the overall program strategy, ensuring alignment with company objectives
  • Lead the management of a portfolio of partner innovation projects, including breaking down initiatives into manageable workstreams, establishing project plans, timelines, and budgets
  • Manage project resources effectively, allocating tasks and ensuring cross-functional collaboration across departments.
  • Track project progress, identify and mitigate risks, and implement corrective actions as needed
  • Create compelling executive level communications and use engaging tools and creative thinking to increase internal and external engagement
  • Facilitate clear and consistent communication with all stakeholders, including project teams, senior leadership, and impacted departments
  • Develop and maintain program documentation, including project charters, status reports, and risk assessments
  • Conduct regular program reviews and present findings to leadership, highlighting progress, challenges, and opportunities
  • Foster a culture of continuous improvement within the program, identifying process optimization opportunities
  • Manage change effectively, proactively addressing stakeholder concerns and driving program adoption across the organization


What You'll Bring to Coupa:
  • Minimum 5 years of experience in program management or a related field
  • Proven track record of successfully delivering complex programs or projects on time and within budget
  • Strong understanding of project management methodologies and tools
  • Excellent analytical and problem-solving skills
  • Superior communication and interpersonal skills, with the ability to influence and build relationships across all levels of the organization
  • Works effectively in an unstructured environment requiring new perspectives and creative approaches, and with multiple competing deadlines; can adapt quickly to changes and possesses strong work ethic
  • Always focused on doing what’s right for the business; high energy and contagious enthusiasm; willing to take on the tough tasks and challenges to support growth of the business
  • Experience managing stakeholder expectations and navigating change within an organization.
  • Proficiency in project management tools (e.g., Asana)
  • Experience in a fast growing SaaS enterprise company preferred


#LI-Hybrid

#LI-LD1


At Coupa, we celebrate diversity and recognize its value to our customers and employees. Coupa is proud to be an equal-opportunity workplace and affirmative-action employer. All qualified applicants will receive consideration for employment regardless of age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other applicable status protected by state or local law. 


Please be advised that inquiries or resumes from recruiters will not be accepted.


By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy.

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What You Should Know About Associate Program Manager, Ecosystem Lab, Coupa Software, Inc.

Join Coupa as an Associate Program Manager in the Ecosystem Lab, and be part of a pioneering team that drives innovation and efficiency across the globe! Coupa is renowned for its AI-driven total spend management platform, which uses trillions of dollars of spend data to help businesses enhance their decision-making processes. In this role, you will collaborate closely with our Ecosystem Lab leadership to shape and execute strategic initiatives that align with our business objectives. Your responsibilities will include managing a portfolio of partner innovation projects, from developing project plans to tracking progress and mitigating risks. As a key member of this dynamic team, your voice matters; you'll facilitate communication with stakeholders at all levels and craft compelling updates to drive engagement. Experience in program management or related fields is essential, along with strong analytical and interpersonal skills. If you're eager to make a measurable impact, foster a culture of continuous improvement, and thrive in a collaborative environment, then Coupa is the perfect place for you. Apply now and let's build a smarter tomorrow together!

Frequently Asked Questions (FAQs) for Associate Program Manager, Ecosystem Lab Role at Coupa Software, Inc.
What qualifications are needed for the Associate Program Manager position at Coupa?

To excel as an Associate Program Manager in the Ecosystem Lab at Coupa, candidates should have a minimum of 5 years of program management experience. A proven track record in successfully delivering complex projects on time and within budget is essential. Knowledge of project management methodologies and tools, excellent analytical skills, and strong communication abilities are also key qualifications.

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What responsibilities will I have as an Associate Program Manager at Coupa?

As an Associate Program Manager in the Ecosystem Lab at Coupa, you’ll be responsible for managing multiple strategic initiatives, including developing program strategies, leading project management activities, tracking progress, and facilitating communication among stakeholders. Your role will involve overseeing project resources and ensuring alignment with company objectives, which will be pivotal in delivering measurable value.

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What is the work environment like for an Associate Program Manager at Coupa?

As an Associate Program Manager at Coupa, you'll find yourself in a dynamic and collaborative environment. The culture at Coupa promotes teamwork, transparency, and a shared commitment to excellence, allowing you to thrive while working on innovative projects that have global impact. Expect challenges that require creative solutions in a setting where your contributions are valued.

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Are there growth opportunities for Associate Program Managers at Coupa?

Absolutely! Coupa is committed to fostering a culture of continuous improvement and professional development. As an Associate Program Manager within the Ecosystem Lab, you’ll have ample opportunities to lead impactful initiatives, learn from diverse teams, and advance your career within a thriving SaaS environment.

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What tools should I be familiar with as an Associate Program Manager at Coupa?

Familiarity with project management tools is crucial for an Associate Program Manager role at Coupa. Proficiency in tools such as Asana will help you effectively manage project timelines, resources, and facilitate communication across various teams. Being comfortable with these tools supports your ability to deliver high-quality results.

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How does Coupa encourage a culture of diversity and inclusion?

At Coupa, diversity and inclusion are not just commitments but core values. Coupa strives to create an equal-opportunity workplace by embracing individuals from various backgrounds and ensuring that all employees feel valued and supported. This inclusive environment enriches collaboration and drives innovation throughout the organization.

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What makes the Associate Program Manager role at Coupa unique?

The Associate Program Manager position at Coupa is unique because it combines the excitement of pioneering technology with the opportunity to drive significant business transformations across global partnerships. You'll be part of a team that empowers organizations to make smarter business decisions using cutting-edge AI, making your work impactful and fulfilling.

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Common Interview Questions for Associate Program Manager, Ecosystem Lab
Can you describe your experience with project management methodologies as an Associate Program Manager?

When discussing your experience with project management methodologies, highlight specific frameworks you are familiar with, such as Agile or Waterfall. Use examples from your past roles to illustrate how you applied these methodologies to deliver successful projects on time and within budget, while also adapting to the team’s unique needs.

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How do you manage competing deadlines in a fast-paced environment?

To effectively manage competing deadlines, prioritize tasks based on business impact and urgency. Explain your process of breaking down larger projects into manageable workstreams, using project management tools to visualize progress. Mention your ability to allocate resources and communicate with team members to ensure alignment and timely delivery.

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How would you approach stakeholder management as an Associate Program Manager?

Approaching stakeholder management requires understanding their individual needs and concerns. Share your strategy for building relationships through regular communication and updates while being transparent about project challenges. Mention how you would use feedback to adjust project plans and foster a collaborative environment.

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Describe a challenging program you managed and how you ensured its success.

When discussing a challenging program you managed, provide context about the project and the specific challenges faced. Detail your approach to problem-solving, such as pivoting strategies, reallocating resources, or communicating effectively with stakeholders. Showcase the results achieved and what you learned from the experience.

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What techniques do you use to track project progress?

Tracking project progress can involve various techniques. Discuss using Gantt charts or Kanban boards within project management tools like Asana to create visual timelines and ensure accountability. Highlight how these techniques have helped you identify risks early, manage timelines effectively, and communicate progress to stakeholders.

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How do you encourage team collaboration on joint projects?

Encouraging team collaboration starts with creating a culture of open communication. Share your approach of organizing regular check-ins and brainstorming sessions to spark creativity and ideas. Also, mention any tools you use to facilitate collaboration, such as shared project spaces or instant messaging platforms.

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How do you tackle changes in program scope?

When tackling changes in program scope, it's important to stay adaptable. Discuss how you assess the impact of the change on timelines, budgets, and resources before communicating it to the team. Emphasize your focus on stakeholder management, ensuring everyone is informed and aligned to minimize disruption.

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What is your experience with crafting executive-level communications?

Crafting executive-level communications requires clarity and conciseness. Share examples of how you've prepared status reports, presentations, or executive summaries. Discuss your approach to tailoring content to your audience, ensuring they have the information they need to make informed decisions without unnecessary detail.

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How do you foster a culture of continuous improvement within your team?

Fostering a culture of continuous improvement involves encouraging feedback and innovation. Talk about initiating regular retrospectives or feedback sessions where team members can share ideas on improving processes. Highlight specific changes that resulted from this practice, demonstrating your commitment to team development.

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Why do you want to work at Coupa as an Associate Program Manager?

In answering why you want to work at Coupa, focus on the alignment between your values and their commitment to innovation and collaboration. Express excitement about contributing to a company that leads in spend management technology and how your skills can support their goals in the Ecosystem Lab.

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Founded in 2006, Coupa Software is a global technology platform for Business Spend Management. This spend optimization software suite focuses on three core spend areas including procurement, accounts payable, and expense management. Coupa is headq...

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