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Project Manager

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Fast Facts

Join Coursedog as a Project Manager, where you'll lead customer implementations, drive product improvements, and enhance the client experience in higher education.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Responsibilities: Lead successful customer implementations, develop training resources, collaborate with teams for scalable solutions, and enhance customer satisfaction.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Skills: Experience in software system implementations, project management, strong communication skills, and a consultative approach to problem-solving required.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Qualifications: Solid understanding of database architecture, familiarity with various project management and collaboration tools, plus SQL or scripting knowledge is a plus.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Location: Remote position available from the US, with no travel requirements.

liETtVLaARqgmMEbYzHNNLIzUPcdfPrwhYtVK7Qa.png Compensation: Not provided by employer. Typical compensation ranges for this position are between $80,000 - $120,000.



Project Manager

Department: Customer Success

Employment Type: Full Time

Location: Remote

Reporting To: Manager, Implementation Services

Description

We are looking for an innovative, self-starting, and critical thinking person to join our Project Management (PM) team. You will be fully immersed in the implementation process, adding value to our clients and the team on a daily basis. Our ideal candidate thrives in a fast paced environment, cares deeply about the customer experience, and seeks to make an impact in higher education. They also have a product mind and want to contribute to improving the product at a mission-driven company.

At Coursedog we prioritize ownership and empower all team members to contribute and implement ideas to continually improve the company.

We are looking for someone we can count on to:

Own:

  • Lead successful, standard, out of the box customer implementations across our product suite, communicating and working directly with clients
  • Get involved with our support processes; flex your critical thinking and problem solving skills to help users navigate the platform as questions arise
  • Drive admin and end user functional training; develop training resources for campuses and lead tailored training meetings for institutional use cases
  • Make informed, data-driven feature recommendations; source information through research and speaking with university administrators to ideate scalable solutions to present to our product team

Collaborate:

  • Work with our Data Engineering team members to support implementations
  • Partner with the product team on feature recommendations
  • Interact with engineering to resolve technical integration issues

Learn:

  • Develop deep product knowledge and speak eloquently about the product
  • Demonstrate competence in our existing implementation cycle
  • Empathize with the problems facing our customers

Improve:

  • Customer Satisfaction → Retention → Revenue → Growth

We want to hear from you if:

  • You have experience leading software system implementation projects.
  • You have experience with setting priorities, creating project plans, and monitoring progress towards goals/activities.
  • You can proactively identify and report on risks, issues, and dependencies for the project.
  • You have strong process management skills, with the ability to contribute to building new processes and systems desirable.
  • You know how to communicate verbally and in writing clearly and succinctly, user experience, UI, and technical issues, as well as business and product requirements.
  • You have a solid understanding of database/data warehouse/business intelligence architecture and confidence conversing in technical SaaS terminology to develop core requirements. 
  • You have a consultative approach to problem-solving and excellent judgment.
  • You possess exceptional problem solving and negotiation skills, with the ability to work across organizational boundaries to drive closure of complex delivery challenges.
  • You have experience working with the following systems: Notion, Clarizen, SalesForce, Freshdesk, Google Suite, Microsoft Project, Smartsheets)
  • Experience with SQL or scripting languages is a plus.

Working at Coursedog

Benefits

  • Healthcare, Dental, & Vision: We use a fixed contribution model for benefits. In the spirit of fairness, each employee gets the same dollar amount each year to spend on their health, dental, & vision coverage with the option to opt for a more comprehensive plan if they so choose. Depending on the selected coverage level, the employer contribution to monthly premiums ranges from 99% —> 55% for employee only to 77% —> 43% for employee + dependents. We are committed to providing leading plan providers and currently partner with Aetna & Guardian, along with other related perks like Spring Health, XP Health, Carrot Fertility, & One Medical. We also offer a Health Savings Account and Flexible Spending Account options.
  • Retirement Planning: We offer a 401k plan on day one of your employment. As of January 1, 2026, the company will be offering a 4% annual salary match, up to any federally mandated limits, for all employees that contribute to a tax-advantaged account. 
  • Paid Time Off: We value work-life balance and provide a high amount of autonomy. In service to this, our Paid Time Off policy has no annual limit.
  • Remote First Since Inception: We value flexible working hours over set hours, outputs over inputs, and communication focused on transparency over need-to-know access. We are committed to being a remote-first company in perpetuity.
  • Equity: You’ll be contributing to the team's success, so you deserve to share in it. All employees will have the ability to vest in the company’s stock plan commensurate to the level that they were hired, adjusted for any promotions.
  • Paid Parental Leave: To help support new parents in the workplace, we offer up to twelve (12) weeks of paid parental leave for the primary caregiver and six (6) weeks of paid leave for the secondary caregiver.

Diversity, Equity, and Inclusion

Coursedog is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization and creating an inclusive environment for all.

We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. We draw strength from our range of interests, backgrounds, and perspectives

We strongly encourage applicants from all backgrounds to apply.

All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law.

Accommodations

Accommodations are available for applicants with disabilities in all phases of the application and employment process. On your application, you will be prompted to inform us If you need any accommodation during this process.

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CEO of Coursedog
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Justin Wenig
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Average salary estimate

$100000 / YEARLY (est.)
min
max
$80000K
$120000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Project Manager, Coursedog

Join Coursedog as a Project Manager, where you'll be at the forefront of enhancing the client experience in higher education! In this exciting and dynamic remote role, you'll lead customer implementations and drive product improvements that truly make a difference. Each day will bring its own challenges and rewards as you closely collaborate with teams across the company to develop scalable solutions and training resources that empower users and elevate customer satisfaction. We're looking for someone passionate about making an impact and eager to learn while working in a fast-paced environment. You’ll take ownership of product implementations, engaging directly with clients and navigating any questions that arise with your critical thinking skills. You’ll also be instrumental in recommending data-driven features, making sure our product continuously evolves to meet customer needs. Imagine the difference you could make at a mission-driven company like Coursedog, where every idea you have contributes to the bigger picture. If you're ready to make a positive change in the higher education landscape and you're equipped with project management experience, strong communication abilities, and a consultative approach to problem-solving, then this is the perfect opportunity for you! We can't wait to see how you can leverage your skills and knowledge to shape the future of our clients' experiences.

Frequently Asked Questions (FAQs) for Project Manager Role at Coursedog
What responsibilities does a Project Manager at Coursedog have?

As a Project Manager at Coursedog, you'll lead customer implementations, collaborate with teams to create impactful training resources, and work on improving customer satisfaction by developing scalable solutions. You'll communicate directly with clients to ensure smooth project progress and identify potential risks, ensuring a successful implementation experience for all parties involved.

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What qualifications are required for the Project Manager position at Coursedog?

To qualify for the Project Manager role at Coursedog, candidates should have experience in software system implementations and strong project management skills. A solid understanding of database architecture and familiarity with project management tools is essential, with SQL or scripting knowledge being a plus. Exceptional communication skills and consultative problem-solving abilities are also key.

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How does Coursedog ensure success for its Project Managers?

At Coursedog, success for Project Managers is ensured through a supportive company culture that values ownership and empowers team members. The position allows for direct engagement with clients and collaboration with various teams, facilitating personal and professional growth while prioritizing client satisfaction and innovative solutions.

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What type of environment can Project Managers expect when working remotely at Coursedog?

Project Managers at Coursedog can expect a flexible, remote-first working environment that values results over clocked hours. The organization emphasizes transparency in communication and fosters a culture dedicated to continuous improvement, enabling team members to thrive from anywhere.

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What are the potential growth opportunities for a Project Manager at Coursedog?

As a Project Manager at Coursedog, there are ample growth opportunities available. The role encourages learning and development through collaboration with the product team and direct engagement with clients. Additionally, Project Managers can make data-driven recommendations that influence product features, positioning them for future advancement within the company.

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Common Interview Questions for Project Manager
Can you describe your experience with software system implementation as a Project Manager?

When responding to this question, focus on specific projects you led, detailing your role, the challenges you faced, and how you overcame them. Be sure to highlight the methodologies you used, such as Agile or Waterfall, and the tools that helped you manage project timelines effectively.

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How do you approach client communication during a project implementation?

Discuss your strategy for maintaining open lines of communication, including regular status updates, scheduled check-ins, and transparency about any challenges encountered. Highlight how your communication style fosters trust and collaboration.

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What project management tools are you familiar with, and how have you used them?

Mention any relevant project management tools you've utilized, such as Notion, Trello, or Microsoft Project. Discuss specific features of these tools that you leveraged to enhance team collaboration and project monitoring, demonstrating your tech-savviness.

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How do you handle project risks and issues that arise during implementation?

Share your framework for identifying and assessing potential risks early in the project lifecycle. Describe how you prioritize issues and communicate them to stakeholders, showcasing your proactive problem-solving approach.

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Give an example of a successful training resource you developed for users.

Choose an impactful example that illustrates your ability to create valuable learning materials. Detail the objective, the process of development, and how the training enhanced user experience and ensured the effective use of the product.

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How do you ensure stakeholder alignment throughout a project?

Discuss the importance of setting expectations from the outset and leveraging regular updates and feedback loops to maintain alignment. Highlight your collaborative approach and readiness to adjust plans based on stakeholder input.

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What strategies do you use to improve customer satisfaction during implementations?

Emphasize your focus on clear communication, managing expectations, and actively seeking feedback from clients throughout the process. Illustrate with a success story where your actions directly led to improved customer satisfaction.

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What metrics do you consider when measuring project success?

Discuss key performance indicators like client satisfaction scores, project timeline adherence, and product adoption rates. Explain how you gather and analyze data to determine project success, and how this impacts future initiatives.

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How do you stay organized and manage your time effectively as a Project Manager?

Share your favorite tools and techniques for project organization, such as task prioritization, deadline management, and using project management software to keep milestones in check. Mention any personal productivity strategies that work for you.

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Why do you want to work as a Project Manager with Coursedog?

Express your enthusiasm for the company's mission in enhancing higher education and how your values align with theirs. Highlight specific aspects of the role that excite you, such as leading impactful projects and collaborating with a dedicated team.

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Coursedog's mission is to break down barriers in Higher Education. To do so, we are building a modern operating system for Higher Education: from supercharging the student scheduling experience to empowering administrators with analytics that grad...

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Full-time, remote
DATE POSTED
April 22, 2025

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