Customer Service Representative (Bilingual)
Welcome to Cover Whale!
Are you passionate about making roads safer while providing excellent customer service? At Cover Whale, we’re not just about selling insurance; we’re about improving road safety through our innovative driver coaching and safety programs. By joining us, you will play a pivotal role in ensuring that our clients receive the support they need, while also contributing to a mission larger than ourselves.
We are looking for a Customer Service Representative (Bilingual) who thrives in a dynamic environment and is eager to make a difference. This role offers you the unique opportunity to connect with our agency partners and policyholders, providing essential support on everything from billing inquiries to policy changes.
Our customers aren't just numbers; they’re individuals relying on our expertise, and you’ll be their superhero! If you have the skills to deliver top-notch service and are fluent in both English and Spanish (preferred), we want you on our team!
Your Impact:
- Engage with customers to resolve inquiries related to pricing, premiums, policy status, and much more, all while showcasing your problem-solving prowess.
- Respond promptly to calls, emails, and chats, ensuring a swift and accurate resolution, all within established timelines.
- Review and process applications and policy changes, adhering to our established underwriting guidelines.
- Calculate rates and perform premium breakdowns to ensure customers are well-informed and satisfied with their coverage.
- Guide and educate agents through our quoting platform and underwriting guidelines, helping them provide better service to their clients.
- Share your insights and knowledge about our products, contributing to continuous process improvements that benefit everyone.
- Nurture relationships with agency partners, promoting renewals through your exceptional service.
What We’re Looking For:
- Bachelor’s degree from an accredited institution;
- 3+ years of insurance experience is a must!
- Spanish fluency is preferred.
Key Skills:
- Superior customer service and communication skills. You need to be a competent writer with the ability to explain complex topics in easy-to-understand language.
- Address diverse customer inquiries independently using sound logic, product knowledge, and established company guidelines.
- Make sound judgments autonomously while understanding when to tap into the company’s resources or elevate more complex matters.
- Experience utilizing business applications like Zendesk, HubSpot, Slack, or Excel, with an overall strong technical aptitude.
- Analyze customer issues and questions to uncover root causes and quickly determine appropriate solutions or escalation paths.
- Be resilient, eager to learn, adaptable, and have experience working in a startup environment.
Compensation:
The salary range is $62,000-$68,000K. Base pay if hired will be determined on an individualized basis, geographical location, and is only part of the total compensation package.
Perks/Benefits:
- Health/Dental/Vision
- Employee Assistance Program
- Flexible Vacation Policy
- 401k – Employer Match.
Cover Whale works to maintain the best possible environment for our employees, where individuals can learn and grow with the company. We strive to provide a collaborative environment where each person feels encouraged to contribute to their processes, decisions, planning, and culture.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Welcome to Cover Whale! We’re on a mission to make roads safer, and we’re looking for a passionate Customer Service Representative (Bilingual) to join our dynamic team! If you love providing excellent customer service and want to play a role in a bigger cause, this could be the perfect fit for you. In this role, you'll be the superhero for our clients, assisting with everything from policy inquiries to billing questions. Your fluency in both English and Spanish will be a huge asset as you engage with our diverse clientele and agency partners. Imagine the satisfaction of guiding someone through the insurance process or resolving a concern that helps them feel secure on the road! You'll be responsible for timely communication via calls, emails, and chats, making sure our clients receive accurate and helpful responses. Additionally, you'll help review and process applications and policy changes while ensuring everyone understands their coverage options. Your insights can even help our company improve its services overall. We're searching for someone with at least 3 years of insurance experience and excellent communication skills who thrives in a fast-paced environment. At Cover Whale, we value our employees, offering a competitive salary and a range of benefits such as a flexible vacation policy, health/dental/vision insurance, and a 401k plan with employer matching. If you’re ready to take the next step in your career and make a genuine difference alongside a supportive team, we can’t wait to see how you’ll contribute to our mission!
Our Mission: Leverage data, technology and industry expertise to efficiently reduce insurance costs and improve safety for everyone. History: Cover Whale, an InsurTech Broker founded in 2019, uses data and technology to provide a trucking plat...
1 jobs
Subscribe to Rise newsletter
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
Sign up for our weekly
newsletter of fresh jobs
