Sr. Technical Operations Specialist
The Team:
The MyVest Technical Operations team is an integral part of the Client Delivery group. Providing best in class service to all stakeholder, frontline systems defense, and bug tracking. Overseeing the smooth integration of new releases and analysis of reported problems for existing iterations, the team works around the clock to keep down times to a minimum.
- Provide resolution and outstanding customer service for Tier 3 support issues on our cloud-based enterprise wealth management platform.
- Work closely with both Tier 2 support and internal MyVest teams (ex Engineering, Systems Administration, etc) to escalate tickets appropriately.
- Engage with customers via email and phone to qualify their needs.
- Monitor systems performance and utilization generating regular reports for management.
- Support Engineering and QA in the testing of applications before they go into production.
- Maintain detailed, accurate logs of all issues via Jira and Slack.
- All members of the support team are included in an overnight live application coverage rotation.
- Strong ability to prioritize a high volume of requests and achieve customer satisfying resolutions quickly.
- Detail oriented and able to follow complex processes consistently.
- Eager to make suggestions and bring new ideas to the table.
- Highly personable with an ability to communicate complicated technical information in a clear and concise manner.
- Strong awareness of needs for confidentiality.
- Experience working at as a Tier 3 support engineer for enterprise scale organizations, including partnering with offshore resources.
- Hands on experience with cloud-based systems.
- Strong working knowledge of Linux, Python, SQL, and Jira.
- Substantial experience creating automation scripts as well as supporting DevOps with technologies including Jenkins, GitLab, Docker, and Kubernetes.
- Have worked in an environment supporting external stakeholders with both high and low levels of technical knowledge.
- Understanding of the requirements of a highly regulated product and the needs of financial institutions.
- Knowledge of AWS.
- Working with B2B SaaS tools in a financial setting
- NoSQL databases such as Redis and Cassandra.
- Eagle Star investment accounting platform.
- Wealth management industry knowledge.
- While MyVest is in a hybrid (office and work-from-home) work model, this role is required to be in the office frequently. MyVest will fill this position in the San Francisco Bay Area only.
- Base salary for this role will be between $167,000 to $184,000. Placement in this range depends upon a variety of factors including prior relevant experience and skill set.
- The range listed above is just one component of MyVest's total compensation package for employees. Other compensation includes an annual bonus, long-term incentives, and program-specific stipends.
- Generous coverage of medical, dental and vision insurance premiums — for you AND your family
- 401(k) match
- Annual professional development stipend
- Professional coaching program
- Multiple wellness programs
- Flexible paid time off
- 10 weeks paid parental leave
- Volunteer time off
- Robust corporate charitable matching program
- Tons of perks
Equal Opportunity Employment Statement
MyVest is committed to providing equal opportunity across all employment practices and we believe our employees have the right to a diverse and inclusive workplace.
Assistance for those with disabilities or accessibility needs.
MyVest offers support for those who need assistance with our online application process to provide an equal employment opportunity to all job seekers, including individuals with disabilities.
If you are a U.S. based applicant and desire a reasonable accommodation to complete a job application please contact our talent acquisition team.
Email: careers@myvest.com
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Join MyVest as a Sr. Technical Operations Specialist! In this vital role within our Technical Operations team, you’ll be at the heart of our Client Delivery group in San Francisco, CA. Imagine being the go-to expert for Tier 3 support issues on our cloud-based enterprise wealth management platform, ensuring our customers always receive top-notch service. You won’t just troubleshoot; you’ll partner with Tier 2 support and internal teams like Engineering and Systems Administration to escalate ticket resolutions effectively. Your days will be filled with engaging customers through email and phone to truly understand their needs, while you use your analytical skills to monitor system performance and create performance reports for management. Your expertise will support the Engineering and QA teams in application testing, making sure only the best goes into production. You’ll also maintain accurate logs of all issues, contributing significantly to our operational excellence. At MyVest, we value individuals who can juggle a high volume of requests while offering excellent customer satisfaction. You will have the chance to suggest improvements and share innovative ideas with a team that’s always looking to enhance our processes. If you have experience as a Tier 3 support engineer and a strong technical background in Linux, Python, SQL, and Jira, you might just be the perfect fit. Plus, MyVest provides a fantastic compensation package with a base salary of $167,000 to $184,000, alongside generous benefits for your professional growth and well-being. Come make an impact with us!
MyVest is a pioneer in holistic wealth management technology for financial institutions. MyVest's core offering is the Strategic Portfolio System (SPS), a cloud-based platform that enables client-centric wealth management across the entire enterpr...
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