Cloud Engineer II, VDI (RapidScale)

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Company

Cox Communications, Inc.

Job Family Group

Engineering / Product Development

Job Profile

Cloud Engineer II

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $87,200.00 - $130,800.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

At RapidScale, exceptional technology is powered by extraordinary people. As a growing leader in secure, reliable, managed cloud solutions, we help SMBs and enterprises simplify IT and unleash innovation. With a broad portfolio spanning AWS, Azure, and Google and a complete set of private cloud and cybersecurity solutions, RapidScale helps companies turn technology into their most significant competitive advantage. As part of the Cox family of companies, we offer best-in-class benefits, a commitment to work-life balance, and an award-winning workplace experience.

What you'll do:

Maintain multiple customer environments.
Update and Manage ticket backlog based on internal policies.
Crisis Management - Identify and escalate any high-priority issues to the next level.
Provide customer-first experience by utilizing phone calls, emails, and the ticketing system to manage cases..
Effectively engage resources inside and outside of your team to further troubleshoot and resolve issues, including other technical engineers, account teams, or project managers.
Deliver solutions that lead to problem resolution or mitigation with high customer satisfaction.
Independently research and learn new material/ concepts, then share the latest knowledge with the team.
Be able to interface with Vendors to achieve resolutions for the customer.
Assist with creating, reviewing, and updating internal Knowledge Base Articles.
Provide technical guidance and mentorship to Skill PODs
Provide technical reviews for RFCs to other engineers on the team.
Ensure the client(s) environment is fully patched and running compatible components (OS, Apps, VMware Tools, etc.).
Update Customer environments to newer Long Term Stable Releases (LTSR), Cumulative Updates (CU), and apply security patches.
To receive, understand, and implement advanced technical procedures: Troubleshoot and document.

Who You Are:

As you’ve seen, this job requires someone at the top of their cloud engineering game. Because it’s such a critical role, the requirements will ensure you’re on track for this opportunity.

Minimum Qualifications:

Bachelor’s degree in a related discipline and 2 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and up to 2 years’ experience; or 6 years’ experience in a related field.

Flexibility to work alternative days and shifts as needed.
Manage VDI environments: Citrix, AVD
Willingness to work on a 24x7 on-call rotation schedule.
Certificates: CCA-V

Technology:

Advanced Windows management:
- Active Directory - Server roles (installation, configuration, and management), Object management, Group management, GPOs, DNS, DHCP, Replication, IIS, FSMO.
- OS Optimization.
- Server Optimization - Performance Monitoring, investigation, and remediation -> Memory, CPU, Disk, I/O, AV management, scheduled maintenance, etc.
- GPO Optimization.
- Log analysis.

Intermediate Citrix (XenApp) LTSR 1912, 2203:

- PVS, Storefront, Director, Session Host, Base Image, NetScaler, UPM, Citrix Policies.
- Log analysis
Advanced RDS:
- RDS Gateway, Certificates, Hosts, etc.)
Ability to manage, renew, monitor, & and configure Certificates on multiple platforms.***
Understanding of Cybersecurity concepts - CVE remediation, environment hardening, etc.

Preferred Qualifications:

Certificate:
- Nerdio
- Citrix Certified Associate (CCA-AppDS, CCP, CCP-V)
Legacy Windows OS experience, management, and troubleshooting - 2008, 2012/R2.
Advanced Virtualization: VMware ESXi, VMware vSphere, VMware vCenter, VMware vCloud.
Experience with N-able Management.
Understanding of parallel technologies:
- Networking- FortiGate, VPN (Layer 1 and 2), VeloCloud, Firewall.
- Microsoft services - Outlook/ Exchange, Azure AD.
- MFA/2FA: Duo, Azure MFA, Workspace One, OneLogin.
- Veeam Back up and Restoration - Veam Self Service portal, VBR.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.

About Us

Cox Communications is all about creating moments of real human connection; and for employees, that’s true both in the workplace and in the problems we solve for customers. From building advertising solutions to unleashing IoT technologies to creating an exceptional experience for customers in our retail locations and online, we’re creating a world that is smarter and more connected. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Average salary estimate

$109000 / YEARLY (est.)

min

max

$87200K

$130800K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Cloud Engineer II, VDI (RapidScale), Cox Enterprises

As a Cloud Engineer II at RapidScale, you will play a pivotal role in maintaining and optimizing multiple customer environments in Raleigh, North Carolina. This is not just a technical position; it's about creating exceptional experiences for our clients from start to finish. You will interact with customers via phone, email, and our ticketing system to ensure their issues are managed efficiently and effectively. Your responsibilities will include crisis management, where you'll identify and escalate high-priority issues, and working with resources both within and outside your team to troubleshoot and resolve technical challenges. Collaboration is key, whether it's mentoring team members or engaging with vendors to deliver the best solutions for our clients. With a focus on continuous learning, you'll stay updated on the latest cloud technologies and share that knowledge with the team. You'll also be tasked with ensuring the clients' environments are running smoothly—this means implementing security patches and keeping systems up to date. We believe in a balance between work and life, so there's flexibility in how you work. With a competitive salary range of $87,200 to $130,800, opportunities for remote work, and engaging team dynamics, this role is perfect for someone who loves tackling challenges and providing top-notch technical support.

Frequently Asked Questions (FAQs) for Cloud Engineer II, VDI (RapidScale) Role at Cox Enterprises

What are the key responsibilities of a Cloud Engineer II at RapidScale?

As a Cloud Engineer II at RapidScale, you will handle a variety of responsibilities including maintaining customer environments, managing ticket backlogs, crisis management, and providing technical guidance. Your role involves a heavy focus on delivering a customer-first experience by efficiently managing cases through communication and collaboration with various teams.