Social Media Listener

Do you have a passion for social media listening and experience with social listening tools and project management skills? Do you have technical skills in social listening and community management (could include building dashboards, creating queries, social listening tools, etc.)?Our client, a global financial services company is looking for an organized Social Media Listener to join their team. This role will be 40 hours a week for at least 3 months (strong potential extend with possibility to convert to FTE) and HYBRID, onsite 3 days a week in downtown Chicago.Responsibilities• Build and maintain a social media monitoring program to identify reputation risk and / or brand opportunities with the company's influencer talent and / or spokespeople across social media channels - supporting broader campaign strategies to deepen connections with online communities• Verify social media content published by influencer talent aligns with the brand, follows agreed-upon plans and includes appropriate disclosures• Work with internal and external partners to determine influencer KPIs, pull earned metrics for reporting and ensure an effective, brand-safe influencer integration• Propose engagement tactics and content strategies that align with business objectives• Demonstrate a strong ability to use social listening tools and analytics to identify, understand and explain influencer trends and preferences among target audiences• Keep a pulse on what's being talked about on social media by news media, consumers and influencers and make recommendations for influencer engagements that align with the Chase brand and persona• Pitch creative ideas for influencers and help carry them from concept to execution to drive online engagement with social media audiencesQualifications• At least 2+ years of relevant experience in social media analytics and / or crisis communications (PR experience is a plus) and a passion for influencer and social media strategy• Good news judgement and risk management experience to protect the firm from brand reputational risk within influencer content• Proven track record of building brand-level influencer campaigns from the ground up - from ideation to execution• Demonstrated proficiency in social media listening tools (i.e. Sprinklr, Klear) and experience with using social media monitoring tools to manage influencers• Experience building a roster of influencer candidates that align with campaign briefs• Proficiency in native social analytics dashboards• Experience creating and planning influencer campaigns across channels like TikTok, Meta, Snap and Twitter• BA or BS in Communications, Journalism or related fieldBenefitsCreative Circle's Freelance Employee benefits package includes eligibility for Minimum Essential Coverage (MEC) medical plan, dental/vision/term life package, discount prescription program, critical illness, accident, tele-behavioral health, and 401(k) plan. Sick leave is provided to Candidates whose assignment work location is in a state or city subject to sick leave laws. A Minimum Value (MV) PPO medical plan, Employee Stock Purchase Plan, and paid holiday eligibility are based on length and dates of service.Email Your Resume In Word ToLooking forward to receiving your resume through our website and going over the position with you. Clicking apply is the best way to apply, but you may also:lucy.dangelo@jobalert.creativecircle.com• Please do NOT change the email subject line in any way. You must keep the JobID: linkedin : LD9-1812395 -- in the email subject line for your application to be considered.***Lucy D'Angelo - Recruiter, National DeliveryApplicants must be authorized to work in the U.S.Creative Circle is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity or expression, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, or any other characteristic protected by law. Creative Circle will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable state and local law, including but not limited to the Los Angeles County Fair Chance Ordinance, the San Francisco Fair Chance Ordinance, and the California Fair Chance Act. If you need a reasonable accommodation in the application process, please contact your Recruiter (the person you'll be interviewing with) or a member of our Human Resources team to make arrangements. United Healthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Creative Circle.