Job details

Creative Operations Manager

Job Description

At Bose, we believe sound is the most powerful force on earth - it lets people get more out of any moment, any situation, and more out of life. That’s why we create amazing audio products and are obsessed with getting every detail just right to ‘wow’ our customers. It’s why we’re always looking for people who love to explore, dare to fail, and continuously improve; those who sweat the details and are contagiously curious in their pursuit of the best ideas.

Our Creative Department is a part of the global marketing team. We’re a group of creative pioneers on a mission to unleash the potential of the brand. And we’re looking for a Creative Operations Manager to join us.

The Creative Operations Manager is a newly created role within the Bose Creative Department. This role will act as a creative point-person, connecting the dots on multiple projects and ensuring they are being driven to delivery successfully.

You’ll manage and allocate the creative resources in partnership with project management and interact daily with the large cross-functional teams, ensuring clear communication and alignment on project expectations. As a gatekeeper for the creative team, you help provide flexibility and keep things on track. This role will work closely with and report to our Executive Creative Director.

What we’re looking for:

A passion for creative:

You love and appreciate the industry and the creative work that makes it.
You’re a people-person who likes to be around creatives and help co-create an environment for great work to thrive.

A passion for creative problem solving:

You’re curious about the process and like to dig into creative problem solving.
You’re well versed in creative resourcing process (including leading weekly resourcing meetings) to ensure all projects are well staffed, balanced, and set-up for success.
Establish a process and cadence to ensure creatives have the resources they need, and their workload is evenly distributed.
Identify and document gaps, risks and assumptions for all creative account and project management teams.
Work closely with creatives to help understand their bandwidth, creative tasks, timelines, scope management (in association with finance teams), internal communications and next steps.

A rigor around timeline and budgets:

Partner with the Program Management team to layer on creative-specific timelines based on project timelines, with a deep understanding of creative process and output.
Help to identify long term staffing patterns and workflows that lead to cost efficiencies .
Building out budget, assumptions and creative resourcing plans for all necessary projects, managing overall creative budget, and implementing time tracking systems and articulate burn rate for managers and finance teams.

A creative & entrepreneurial curiosity:

Build and foster a rolodex of creative freelancers, agencies, and partners.

What you bring:

Minimum of 5-7 years of experience managing teams and projects of varying complexity required; significant experience at a senior level within an agency or consultancy is preferred
Creative agency experience & deep understanding of the creative landscape
Proven ability to translate strategy into delivery; able to effectively deliver change management in complex environments
Agile thinker who is highly adept at moving between diverse projects.
Financially and commercially astute; possesses ability to analyze requirements and implement advantageous recommendations across the group relative to cost/budgetary parameters
Experience managing multiple service offerings (i.e. creative services: video, digital and/or print production)
Must be comfortable with conflict resolution and interaction with clients and internal teams in stressful situations
Excellent written and verbal communication skills
Experience working on end-to-end communications plans across the entire funnel is a plus

If this sounds good, we’d love to hear from you!
The Bose in house creative team is based in Framingham, MA, but has team members based in Europe and some working remotely.

Bose is an equal opportunity employer that is committed to inclusion and diversity. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. For additional information, please review: (1) the EEO is the Law Poster (http://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf); and (2) its Supplements (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm). Please note, the company's pay transparency is available at http://www.dol.gov/ofccp/pdf/EO13665_PrescribedNondiscriminationPostingLanguage_JRFQA508c.pdf. Bose is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the application or employment process, please send an e-mail to Wellbeing@bose.com and let us know the nature of your request and your contact information.