Implementation Manager, Mid-Market

CreatorIQ has earned the title of best companies to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and recognized by G2 as a Leader, Best Customer Relationship, G2 Top 100 Fastest-Growing Products and rated 5 stars on Influencer MarketingHub.  We operate in a flexible work model that combines both in-person and remote work to boost collaboration, enhance innovation and adapt to individual work styles.

Be a Part of Our Dynamic Team and Transform the Industry Together!

Implementation Manager, Mid-Market

We are looking for an Implementation Manager who will be responsible for taking brand-new clients and providing them with a best-in-class onboarding experience that sets them up for success and yielding high user adoption. The ideal candidate is good at project management, has passion for teaching others, a technical aptitude, and experience with SaaS tools. What will set candidates apart are interpersonal skills, a strong affinity for people, and an interest in influencer marketing. You will join a dynamic and fast-paced working environment and a Company that cares for its people and clients. 

What you’ll do:

• Manage initial rollouts for new CreatorIQ Clients as well as expansion modules/features with new teams or for new processes at existing Client

• Own implementation success from assignment to CSM handoff - leveraging strong project management skills and deep product knowledge.

• Identify implementation challenges and develop practical recommendations/trade-offs to maximize customer value

• Provide social insights and recommendations to support the client’s business practices

• Design and configure the CreatorIQ solution to meet all requirements and ensure that the client expectations are fulfilled regarding platform use cases and functionality

• Responsible for identification and inventory of Client process pain points and gaps in best practices

• Assist any internal teams to support business growth, platform enhancements, and process improvements

• Perform varied and complex duties and tasks that need independent judgment in order to implement CreatorIQ to meet customer needs

• Apply CreatorIQ methodology, company procedures, and leading practices in all areas of work
  

Who you are and what you’ll need for this position:

• 2+ years of experience in enterprise software, digital, or social account management or implementation

• Demonstrate experience and a passion for the social media technology universe

• Enthusiastic, professional, with a focus on customer success

• Excellent listening skills to fully understand the client's requirements and pain points

• Passion for solving Client challenges and commitment to Client delight

• Excellent verbal and written communication skills, including presentation skills.  Ability to communicate effectively with technical and non-technical folks

• Ability to solve problems with keen instincts and organizational experience

• Process-driven. Has a strong desire to create, implement, and iterate on processes that lead to a standardized and extremely positive experience for every customer

• Capable of breaking complex ideas into digestible information in order to train clients. Depending on the project, this may include training users in other countries.

• Ability to travel up to 25% on an annual basis 

• Able to adapt and operate effectively in ambiguous or rapidly changing environments

• Ability to work both independently and as part of a team

• Capable to work effectively under tight deadlines and juggle several assignments simultaneously

• Approach work with creativity, self-confidence, and flexibility

• High EQ and a “no job too small” startup mentality
  

Who we are:

CreatorIQ is the most trusted software to unify and power advanced influencer marketing for the world’s most innovative enterprises. Our Intelligence Cloud facilitates data science-enabled creator discovery, streamlines workflow, ensures brand safety, and drives meaningful measurement. Amazon, AB Inbev, Airbnb, Calvin Klein, CVS, Disney, H&M, Logitech, Nestle, Sephora, and Unilever are just some of the brands that utilize CreatorIQ’s platform to drive real business results across their influencer marketing ecosystems. CreatorIQ is a global company headquartered in Los Angeles with offices in San Francisco, New York City, London, and Ukraine.

At CreatorIQ, we believe that diversity is the key to unlocking our full potential. We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being client-focused, putting team members first, leading with empathy, ensuring a no-jerks policy, and staying focused on what's important, we create a synergistic atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

Compensation, Benefits and Beyond:

We understand that a comprehensive benefits package plays a significant role in your overall compensation. To gain more insight into the various components of our total compensation, we invite you to review our benefits and perks.