Credit and Collections Coordinator

Everything we do at Sunrun is driven by a determination to transform the way we power our lives. We know that starts at the individual employee level. We strive to foster an environment you can thrive in through our commitment to diversity, inclusion and belonging.

Overview

Supports the daily operations of the Collections Department. Provides accounts receivable collections for existing customers.

Responsibilities

• Reviews accounts receivable aging reports on a daily basis to identify delinquent invoices requiring immediate follow-up
• Contacts delinquent customers by telephone, email, and letters according to collections policies with the highest level of professionalism
• Determines the reason for delinquency and works cooperatively with customers to resolve
• Thoroughly and accurately documents all collection efforts for each assigned account
• Ensures all assigned accounts are managed in a timely and accurate fashion
• Communicates regularly with leadership and peers on the status of accounts and escalations
• Provides accurate and timely reporting of performance metrics
• Reviews and reports collections metrics weekly to track progress against monthly forecasted goals
• Supports cross-functional projects and teams

Qualifications

• High school diploma
• 2 years of collections, accounts receivable, or customer service experience
• Oracle and Salesforce experience preferred
• Strong verbal and written communication skills
• Ability to effectively and appropriately interface with a variety of individuals or groups on a frequent basis
• Process-minded with the ability to problem solve, detect patterns, and give advice on troubleshooting
• Advanced excel skills and an ability to work on complex data issues
• Ability to work independently and under pressure to meet deadlines
• Highly organized and self-disciplined with a willingness to learn
• Ability to work in a fast-paced environment

Job Type: Full-time

Pay: $17.87 - $21.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Disability insurance
• Health insurance
• Health savings account
• Paid sick time
• Paid training
• Parental leave
• Referral program
• Tuition reimbursement
• Vision insurance
• Work from home

Physical setting:

• Call center

Schedule:

• Monday to Friday
• Weekend availability

Supplemental pay types:

• Bonus pay

Experience:

• Collections: 2 years (Required)
• Collection management: 2 years (Required)

Work Location: Remote