Job details

Credit Controller

Spanish language is a must to support USA Customer Collection.
Shift Time 3:30 PM until 12 midnight IST.
4 days Work From Home and 1 day in office (Post Covid)
Ensure that customer debts are collected in line with contracted payment terms.
Follow up with customers through dunning letters, statement of accounts, email reminders and phone calls.
Make proactive calls to predefined customers to ensure that potential issues are identified at an early stage.
Able to set collection priorities based on customer risk profiles and amount past due. Must be knowledgeable of all different customer payment processes - specifically automated methods.
Must match payment terms to customer payment habits while maintaining standards for business segment.
Negotiate pay-plans and ensure that pay-plans are signed off by the relevant authority.
Ensure customers are part of the automated dunning run and request approval to exclude from dunning in case required.
Ensure all debits and credits on a customer's accounts receivable statement of account is worked to conclusion with payment or internal adjustments.
Reconciliations are up to date and that write-offs (escheatment where applicable) are part of the monthly cycle of activities.
Provide remittance advices to the Cash application team and ensure customers pro-actively share the remittances.

Elsevier is an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. If a qualified individual with a disability or disabled veteran needs a reasonable accommodation to use or access our online system, that individual should please contact accommodations@relx.com or if you are based in the US you may also contact us on 1.855.833.5120.

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