Global Physical Security Operator

As a Global Physical Security Operator at Credit Karma, your primary responsibilities will include monitoring surveillance cameras and alarm systems, documenting incidents through reports, and serving as a communication link between various departments and the Security team. You’ll respond to emergencies, direct staff during crises, and ensure all equipment is properly maintained. Being detail-oriented and able to multitask will help you effectively manage these responsibilities.

To qualify for the Global Physical Security Operator role at Credit Karma, candidates should have 3-5 years of experience in Global Physical Security Operations. Familiarity with CCTV and Physical Access Control Systems is essential, alongside certifications like Amag Symmetry and Avigilon. A current Guard Card is also required. Strong analytical skills, effective communication abilities, and a professional demeanor are important to successfully manage the position.

The Global Physical Security Operator plays a crucial role in protecting the sensitive information of Credit Karma’s members. By monitoring security systems and managing incidents, you help maintain a secure environment that allows our team to focus on championing financial progress for over 140 million users. Your work supports the safety and trust that underpin Credit Karma's services.

Key skills for the Global Physical Security Operator at Credit Karma include strong problem-solving abilities, critical thinking, multitasking, and excellent organization and time management skills. Proficiency in using security technology and clear communication are essential for responding effectively during emergencies and ensuring the safety of all employees and guests.

Credit Karma offers an array of benefits to Global Physical Security Operators, including medical and dental coverage, a retirement plan, wellness perks, and generous paid time off. Additionally, you can enjoy education perks and a paid gift week in December, all contributing to a supportive and inclusive workplace environment that promotes professional growth.

In high-pressure situations, I prioritize clear communication and effective decision-making. I assess the situation quickly, ensure that all protocols are followed, and provide guidance to my team. Staying calm and focused helps me manage the incident effectively, ensuring that everyone's safety is maintained.

I have worked with various CCTV and security systems over the last few years, including troubleshooting issues and operating remote monitoring solutions. My hands-on experience allows me to quickly identify problems and implement effective solutions during monitoring operations.

Yes, during a previous role, I responded to an incident where an unauthorized individual attempted to access restricted areas. I followed standard procedures to secure the area, notified law enforcement, and communicated the situation clearly to my leadership team. The situation was resolved calmly and professionally, reinforcing the importance of our protocols.

Effective communication is critical. I make it a priority to establish regular check-ins with various departments and ensure that all parties are aware of protocols and procedures related to security. Utilizing technology, such as communication software and reporting tools, helps facilitate this interaction.

Upon noticing a malfunction, I would immediately document the issue and inform the leadership team without delay. It’s vital to address such matters quickly to prevent potential security risks, and I would follow up to ensure that repairs or replacements are organized promptly.

I believe in fostering open communication and collaboration. I take the time to engage with colleagues and listen to their concerns or suggestions regarding security practices. Connecting on a personal level helps strengthen our working relationships and enhances team morale.

When prioritizing tasks, I assess urgency and potential impact on safety and security. I categorize tasks based on their risk level and consequences, ensuring that the most critical matters are addressed first. Maintaining a clear overview helps me stay organized and efficient.

I take all complaints and reports seriously and promptly assess the situation. I communicate clearly with the reporting employee, gather detailed information, and use our established procedures to address the issue effectively. Keeping the line of communication open reassures employees that their concerns matter.

I stay updated on security procedures through continuous training, reviewing policy documents regularly, and attending industry-related workshops. Networking with fellow security professionals also offers insights into best practices and developments within the field.

I am drawn to Credit Karma’s mission of championing financial progress and appreciate the importance you place on security and member trust. I believe the role of a Global Physical Security Operator aligns with my skills and experiences, and I’m excited about the opportunity to contribute to the safety of both employees and members in such an impactful way.