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Global Physical Security Operator

Credit Karma is looking for a Global Physical Security Operations Center Operator who will be responsible for monitoring security systems and supporting incident response to ensure the safety of our operations and members.

Skills

  • CCTV knowledge
  • Analytical skills
  • Time management
  • Customer service skills
  • Proficient with computers

Responsibilities

  • Monitor security, communications, and life safety systems
  • Serve as the liaison between all departments and the Security Department
  • Document routine and unusual events accurately
  • Monitor surveillance cameras and respond to system alarms
  • Handle emergencies and communications as they arise

Education

  • High school diploma or equivalent

Benefits

  • Medical and Dental Coverage
  • Retirement Plan
  • Commuter Benefits
  • Wellness perks
  • Paid Time Off
To read the complete job description, please click on the ‘Apply’ button

Average salary estimate

$70000 / YEARLY (est.)
min
max
$60000K
$80000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

What You Should Know About Global Physical Security Operator, Credit Karma

Are you ready to join the Credit Karma family as a Global Physical Security Operator? Based in Charlotte, NC, this role is all about ensuring the safety and security of our members and employees. At Credit Karma, we are passionate about championing financial progress for over 140 million members worldwide, and security is key to this mission. Working under the Head of Global Physical Security, you will use your problem-solving skills and critical thinking abilities to monitor security systems, respond to incidents, and communicate vital information to leadership. You’ll be the eyes and ears of our security operations, managing everything from surveillance cameras to alarm systems. Attention to detail is crucial as you document incidents accurately and help guide teams during emergencies. This role is perfect for those who thrive in dynamic environments and can juggle multiple tasks. With opportunities to work independently while collaborating with a dedicated team, you’ll ensure that our operations run smoothly. Plus, with benefits like medical coverage, paid time off, and wellness perks, you’ll find the Credit Karma workplace an empowering and inclusive space. If you’re ready to take on a crucial role and make a real difference, we can’t wait to meet you!

Frequently Asked Questions (FAQs) for Global Physical Security Operator Role at Credit Karma
What responsibilities does a Global Physical Security Operator at Credit Karma have?

As a Global Physical Security Operator at Credit Karma, your primary responsibilities will include monitoring surveillance cameras and alarm systems, documenting incidents through reports, and serving as a communication link between various departments and the Security team. You’ll respond to emergencies, direct staff during crises, and ensure all equipment is properly maintained. Being detail-oriented and able to multitask will help you effectively manage these responsibilities.

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What qualifications are needed for the Global Physical Security Operator position at Credit Karma?

To qualify for the Global Physical Security Operator role at Credit Karma, candidates should have 3-5 years of experience in Global Physical Security Operations. Familiarity with CCTV and Physical Access Control Systems is essential, alongside certifications like Amag Symmetry and Avigilon. A current Guard Card is also required. Strong analytical skills, effective communication abilities, and a professional demeanor are important to successfully manage the position.

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How does the Global Physical Security Operator contribute to Credit Karma's mission?

The Global Physical Security Operator plays a crucial role in protecting the sensitive information of Credit Karma’s members. By monitoring security systems and managing incidents, you help maintain a secure environment that allows our team to focus on championing financial progress for over 140 million users. Your work supports the safety and trust that underpin Credit Karma's services.

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What skills are essential for the Global Physical Security Operator role at Credit Karma?

Key skills for the Global Physical Security Operator at Credit Karma include strong problem-solving abilities, critical thinking, multitasking, and excellent organization and time management skills. Proficiency in using security technology and clear communication are essential for responding effectively during emergencies and ensuring the safety of all employees and guests.

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What benefits does Credit Karma offer to Global Physical Security Operators?

Credit Karma offers an array of benefits to Global Physical Security Operators, including medical and dental coverage, a retirement plan, wellness perks, and generous paid time off. Additionally, you can enjoy education perks and a paid gift week in December, all contributing to a supportive and inclusive workplace environment that promotes professional growth.

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Common Interview Questions for Global Physical Security Operator
How do you manage high-pressure situations as a Global Physical Security Operator?

In high-pressure situations, I prioritize clear communication and effective decision-making. I assess the situation quickly, ensure that all protocols are followed, and provide guidance to my team. Staying calm and focused helps me manage the incident effectively, ensuring that everyone's safety is maintained.

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What experience do you have with CCTV and security systems?

I have worked with various CCTV and security systems over the last few years, including troubleshooting issues and operating remote monitoring solutions. My hands-on experience allows me to quickly identify problems and implement effective solutions during monitoring operations.

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Can you describe a time when you had to respond to a security incident?

Yes, during a previous role, I responded to an incident where an unauthorized individual attempted to access restricted areas. I followed standard procedures to secure the area, notified law enforcement, and communicated the situation clearly to my leadership team. The situation was resolved calmly and professionally, reinforcing the importance of our protocols.

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How do you ensure effective communication between departments and the Security team?

Effective communication is critical. I make it a priority to establish regular check-ins with various departments and ensure that all parties are aware of protocols and procedures related to security. Utilizing technology, such as communication software and reporting tools, helps facilitate this interaction.

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What would you do if you noticed a malfunctioning security system?

Upon noticing a malfunction, I would immediately document the issue and inform the leadership team without delay. It’s vital to address such matters quickly to prevent potential security risks, and I would follow up to ensure that repairs or replacements are organized promptly.

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How have you built relationships with colleagues in your previous security roles?

I believe in fostering open communication and collaboration. I take the time to engage with colleagues and listen to their concerns or suggestions regarding security practices. Connecting on a personal level helps strengthen our working relationships and enhances team morale.

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What do you consider when prioritizing tasks in your role?

When prioritizing tasks, I assess urgency and potential impact on safety and security. I categorize tasks based on their risk level and consequences, ensuring that the most critical matters are addressed first. Maintaining a clear overview helps me stay organized and efficient.

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How do you handle complaints or unusual events reported by employees?

I take all complaints and reports seriously and promptly assess the situation. I communicate clearly with the reporting employee, gather detailed information, and use our established procedures to address the issue effectively. Keeping the line of communication open reassures employees that their concerns matter.

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What strategies do you use to stay updated on security procedures?

I stay updated on security procedures through continuous training, reviewing policy documents regularly, and attending industry-related workshops. Networking with fellow security professionals also offers insights into best practices and developments within the field.

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Why do you want to work as a Global Physical Security Operator at Credit Karma?

I am drawn to Credit Karma’s mission of championing financial progress and appreciate the importance you place on security and member trust. I believe the role of a Global Physical Security Operator aligns with my skills and experiences, and I’m excited about the opportunity to contribute to the safety of both employees and members in such an impactful way.

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Our mission is to champion financial progress for all.

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DEPARTMENTS
SENIORITY LEVEL REQUIREMENT
TEAM SIZE
SALARY RANGE
$60,000/yr - $80,000/yr
EMPLOYMENT TYPE
Full-time, on-site
DATE POSTED
January 15, 2025

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