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Analista de Experiência do Cliente Sênior | CX
Creditas is a digital platform focused on improving people's lives in Latin America through a range of financial services. They prioritize customer experience and are seeking a Senior Customer Experience Analyst to lead initiatives.
Skills
- Advanced Google Sheets
- Advanced Google Presentations
- SQL
- API knowledge
- Python knowledge
Responsibilities
- Structure studies based on customer feedback from multiple Voice of Customer sources
- Prepare reports and presentations with insights from customer voice
- Lead forums and meetings focused on customer experience
- Apply knowledge in UX and research optimization
- Develop and optimize workflows to improve processes
Education
- Bachelor's degree in Marketing, Advertising, Journalism, or related fields
Benefits
- Group Life Insurance
- Health Plan
- Dental Plan
- Corporate University (Academy)
- Online psychology sessions
- Gym access
- Birthday Day Off
- Childcare Assistance
- Parental Leave
- Transportation Voucher
- Flexible benefit card
- Pharmacy agreement
- Payroll loan
- Salary advance
- Financial Education Program
To read the complete job description, please click on the ‘Apply’ button
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To enable what fulfills people by unleashing the potential of their assets.
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Full-time, hybrid
DATE POSTED
October 27, 2024
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