Negotiator

CreditAssociates, a leading direct-to-consumer financial services company based in Plano, TX, seeks a Negotiator to join its team. The Negotiator will be responsible for delivering the settlement product to our clients by working with their direct creditors or potential collection agencies to settle their debt for the lowest amount possible. The Negotiators play a strategic role in resolving settlement escalated issues by providing outstanding customer service.

Responsibilities:

• Develop an action plan for negotiation client debt
• Contact collectors and agencies to negotiate on client’s behalf for a reduced settlement
• Build strong relationships with creditors to negotiate the lowest possible settlement
• Maintain the daily workload to meet daily/weekly/ monthly goals
• Calculate funds necessary to complete settlements
• Review hardship and budget specific to clients’ circumstances
• Gathering and submitting required documents for approval and payment of accounts
• Monitors and identifies trends relating to the movement of accounts through the collections process
• Clearly document notes with clear direction to ensure clarity for any subsequent agent working with client
• Update and maintain records
• Establish account resolution timelines and ensure adequate and timely follow up
• Perform various other tasks assigned by direct supervisor

Characteristics:

• Solid mathematical skills necessary to quickly calculate funds availability
• Ability to be persuasive, strategic, and analytical
• Exhibit outstanding attention to detail and commitment to follow-through
• Utilize good judgement and apply policies and procedures
• Flexibility and ability to meet changing business needs
• Professional demeanor and attitude
• Ability to work in a team environment
• Demonstrated ability in working in a fast-paced, high-volume environment
• Strong computer skills with experience in Word, Excel, and Outlook
• Excellent written, verbal and time management skills

Requirements:

• High school diploma
• Minimum 1- year of experience in the financial services 
• Minimum 1- year of experience in the collections, sales, or negotiations

Compensation:

• Uncapped incentives based on % of debt settled.
• Monthly bonus pools for top performers.
• Total annual compensation is based on performance. The average total compensation range is $55,000-100,000+ per year.
• We reward results.

Benefits:

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West

Come Join Us!
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work!

We invite you to join us at https://jobs.jobvite.com/creditassociates

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.