Revenue Specialist

Winner of the 2024 DFW Top 100 Places to Work Award

CreditAssociates, a leading direct-to-consumer financial services company based in Plano, TX, is seeking a Revenue Specialist to join its team. As a Revenue Specialist, you will ensure that we are collecting our revenue in a timely fashion as well as saving settlements that are currently in progress. This includes ensuring that we keep our company’s fees on the books when they are to be collected, restructuring settlements to keep them active, reviewing fee structures to ensure that they adhere to the company guidelines, and executing a high volume of work. Our entry-level positions provide a wide range of training that will prepare you for multiple opportunities as your career advances.

Responsibilities

• Review accounts to ensure that all earned fees are either collected or scheduled appropriately
• Process the refunding/reversing of fees when appropriate
• Review accounts to resolve various issues that could prevent the client from graduating the program
• Analyze and resolve client-specific scenarios to prevent a settlement default
• Reach out to clients to resolve their monthly drafting issues
• Reach out to creditors to resolve settlement-based issues
• Research and resolve issues that put our clients’ settlements at risk
• Communicate issues and trends as they occur to department management
• Research and resolve uncollected payments
• Identify fees that can be pulled forward into this month’s cash flow
• Edit fee structures
• Follow up and resolve payment processing issues
• Prevent settlement defaults by altering fee collection dates
• Review company policies regarding optimizing revenue collections

Required Skills/Abilities:

• Ability to problem solve with minimal supervision.
• Ability to work as a team player and interact with internal customers, managers, and coworkers in a professional and courteous manner.
• Excellent interpersonal skills.
• Strong critical thinking and creative problem-solving skills.
• Strong time management and organization skills; ability to work independently while able to multi-task in a fast-paced environment.

Education and Experience:

• Bachelor’s degree preferred or equivalent work experience.
• At least one year of related experience required.
• Proficient computer skills required with the ability to learn systems quickly.
• Proficient with Microsoft Office Suite or related software.

Come Join Us!
We are a premier debt resolution company which provides a fresh financial start for individuals with overwhelming debt problems. We live our credo, Carpe Diem (“Seize the Day”) and we do this each and every day. Our company growth is a direct reflection of the passion and dedication of our various teams. If you are looking for a unique career opportunity in a dynamic, growing and positively charged, high performance culture -- we urge you to consider joining our family. We reward success and hard work!

We invite you to join us at https://jobs.jobvite.com/creditassociates

Benefits:

• Excellent benefits, including Medical, Dental, Vision and company paid Life Insurance
• Generous 401k plan with aggressive company match
• Convenient location near Legacy West

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.