Expression of Interest - Sales Consultant (Mid-Market) (SaaS)

Please note, this job ad is purely an 'expression of interest'. By applying to this, you are simply entering our talent pool. Our business is growing (fast), which means new roles are popping up regularly. If you're interested in working with CreditorWatch one day, feel free to submit your application to our Talent Pool and we will reach out down the track when a suitable role becomes available 🎉🎉

Who are we?

So you might ask, who’s CreditorWatch? Well, we are a leading Australian data and technology company that provides businesses with access to unique data and innovative products. By using our platform, our customers can confidently manage their commercial relationships, improve productivity and reduce financial risk.

As a commercial credit reporting bureau, we offer a complete suite of credit reporting products and data insights covering the entire customer lifecycle, from customer onboarding and credit decision automation to credit risk management and automated collections.

We were established in 2010 and most recently were named as one of AFR’s Top 10 Best Places to Work as well as certified by Great Place to Work consecutively across 2022 and 2023.

We saw significant growth in 2023 and that’s not about to change. We are getting ready for a massive 2024 and scaling at pace, making this the perfect time to join CreditorWatch.

Our Purpose

Empower Australian businesses to trade confidently with their customers.

Our Mission

We aim to be number one in our industry by delivering unique data insights and innovative products.

Your Role & Team

Our Sales Consultant - Mid Market is a unique B2B role partnering with existing accounts to increase utilisation and spend whilst also focusing on bringing in new logos. The Mid-Market team focuses on businesses with an annual turnover of up to $25M across any industry vertical nationally.

The role will focus on end-to-end acquisition and retention across phone, virtual and in-person. Your responsibilities include:

Management + Growth (Existing Accounts) (60%)

• Through the use of data and regular touch points, you will identify gaps around clients’ utilisation and in turn propose, delivery and close unique cross-sell and up-sell opportunities, delivering on client retention and adoption targets.
• Ensure clients are engaged and supported post sale/ implementation to ensure for high levels of retention and low churn.
• Proactively find new ways of increasing value and spend.

Customer Acquisition (New logos) (20%)

• Driving the entire 360 sales cycle from initial prospecting and hunting through to closing out new opportunities.
• Consistent levels prospecting/ cold outreach using a range of tools and systems.
• Booking and facilitating meetings and demos.
• Objection handling, negotiation and closing deals.
• Successfully onboarding new clients, ensuring optimum levels of adoptions.

Customer support (20%)

• Support clients with any technical support.
• Provide ongoing adoption and product utilisation support with Clients.
• Drive customer satisfaction via positive NPS engagement.

This role reports directly to the Sales Manager - Mid-Market and is a full-time opportunity offering hybrid working conditions out of our Melbourne CBD Office.

Our ideal candidate

To be successful in this role, you’ll ideally have 1 -3 years experiences as an SDR, BDR or Account Executive. Please note, this is not a senior role.

You'll be a hunter by nature, commercially savvy, a strong communicator and enjoy problem solving, in turn providing creative solutions.

In short, you need to be resilient, ambitious and nurturing in your approach. Oh and if you’ve used Salesforce in the past, awesome – that will score you some extra points.

More than just work

🏃🏽‍♀️ Keep Active – All employees get a Fitness First Platinum gym membership.

☕️ Daily Fuel – Barista-made coffee, breakfast, snacks, lunches and drinks on us – we got you!

❤️‍🩹 Wellness Days – Receive an additional day off each month. Whether you’re pursuing physical activities, cultivating your mental wellbeing or supporting your community… this is your time to switch off from work.

💆🏽‍♂️ Monthly Massages – We offer monthly in-house massages to soothe those sore spots and tight knots. Poor posture? Stressful week? We get it.

💰 Bonus Shares – We offer our dedicated employees’ performance-based bonuses. Our employees are also permitted to gain access to our bespoke Employee Share Scheme, giving you the rare opportunity to invest in a growing technology company.

🤩 Fun Activities – We love escaping the workplace to do fun stuff. Whether its pasta-making, sailing classes, touch footy, winery tours, go karting or relaxing on the company boat (yeah… we own a boat) – these monthly team building activities will keep you feeling valued and connected.

👩🏻‍⚖️ Legal Services – Our employees get access to free legal services – from conveyancing and property advice to legal assistance around wills, trusts, powers of attorney and more. We make life easier for you, saving you time, money and unnecessary headaches.

Our Values

⚡️ The 1%’ers add up – Our commitment to going that one step further sets us apart, as we believe that small efforts or improvements in any aspect of our work collectively lead to significant success.

👊🏼 We are dependable and trustworthy – Our clients are everything to us and we are passionate about maintaining and delivering reliable and trusted services to them.

📈 We are committed to growth – Our success comes from our ability to grow and adapt; both collectively and individually. We set the bar high to ensure we continue to innovate and exceed expectations. We are dedicated to the development of our business and our people.

🫶🏾 Our people make the difference – Just as we help small businesses think big, we help our employees achieve their aspirations. We provide our people with challenges and opportunities, supporting them to live their best lives.

Recruitment Process – We like to keep it simple!

1. Phone Screening – A deep dive into the company, role and experience required, including a thorough review of your match to the role – let’s get to know each other and ensure the opportunity is a match.
2. Hiring Manager Meeting – This is an opportunity to showcase why your background and skill set aligns to the role and ask questions – be as curious as you want!
3. Functional Meeting – Let’s get technical. Here you’ll be set up with a take home case-challenge that is designed to look into the way you think and approach certain situations
4. Values Meeting – We’d love to hear why CreditorWatch and see how you’d fit into our world.

We are committed to you

We offer a fantastic culture with open communication and rewards and recognition that include probation celebrations, all-staff birthday and service anniversary celebrations.

We are an equal opportunity employer and committed to excellence through diversity. We do not discriminate on race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We are a 2024 Circle Back Initiative Employer – we commit to respond to every applicant.