Crew Scheduler

POSITION PURPOSE

Crew Schedulers are an integral part of the SOC and serve as a critical component to the airline’s operation. Ensures each scheduled flight departs on time with a legal and qualified crew. Follows all policy and procedures for maintaining crew legalities to prevent disruptions in the day-to-day operations due to crew issues. Maintains a high level of customer service within the workgroup.

ESSENTIAL DUTIES

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned to this position as needed.

• Maintains the integrity of the flight schedule by ensuring that all segments have been assigned to a legal and qualified crew.
• Maintains compliance with applicable Union agreements, Company policies, and FAA regulations.
• Fields phone calls from crew members, providing excellent and timely customer service.
• Processes sick calls, emergency leaves and other daily schedule modifications.
• Anticipates operational disruptions and solve them in a proactive manner.
• Ensures that changes to the published schedule are communicated to crewmembers in a timely manner.
• Coordinates with dispatchers and other departments to resolve problems that arise during the day-to-day operation and implements plans to correct operational issues.
• Communicates professionally with vendors such as Hotel Connections, Uber, etc via email and phone.
• Books hotels, deadhead and ground transportation as needed.
• Complies with Daily Checklist to ensure all tasks are completed.
• Provides on the job training to new hire Crew Schedulers.
• Embraces the Company’s Vision, Mission, Culture Statement and Guiding Principles.
• Assists Crew Scheduling Coordinators as needed.
• Performs other duties as assigned or required.

REQUIRED KNOWLEDGE, SKILLS AND ABILITIES

The requirements listed below are representative of the knowledge, skill, and/or ability necessary to perform this job.

EDUCATION and/or EXPERIENCE.

• High school diploma or general education degree (GED).
• Two years previous customer service or call center experience. Additional education may be substituted for experience.
• Familiarity with Windows OS, including Microsoft Office Suite and various web browsers.
• Ability to multitask and interact with multiple computer applications.

PREFERRED EDUCATION and/or EXPERIENCE

Bachelor’s degree in related field. Previous airline experience.

LANGUAGE SKILLS

Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Able to deliver negative information in a tactful and professional manner.

REASONING/PROBLEM SOLVING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to multitask while still upholding a sense of urgency.

DECISION MAKING

Makes decisions and determines best methods to solve problems by referring to established policies and procedures.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job.

Able to move about the work environment.

Frequently required to stand, walk, sit, talk and hear.

WORK ENVIRONMENT
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job.

Typically, not exposed to extreme environmental conditions.

Must be able to work a varied schedule including nights, weekends and holidays.

TRAVEL REQUIREMENTS

None.