Senior Revenue Operations Systems Manager

The Senior Revenue Operations Systems Manager at Crisp will oversee key platforms like Salesforce and HubSpot, optimizing and integrating these systems to enhance workflow and data accuracy. This role includes collaborating with various teams—such as sales, marketing, and finance—to design custom functionalities and implement impactful solutions that support broader business goals. Continuous assessment of system processes and training on system adoption will also be key aspects of this role.

To apply for the Senior Revenue Operations Systems Manager position at Crisp, candidates should have a Bachelor's degree in Computer Science, Information Systems, Business Administration, or a related field, with a Master's degree preferred. A minimum of 5-8 years in Revenue Operations or Business Systems roles, particularly in B2B environments, is required. Additionally, expertise in Salesforce and HubSpot configurations, integrations, and custom development is crucial.

Yes, experience with automation platforms such as Zapier and Workato is important for the Senior Revenue Operations Systems Manager role at Crisp. This experience will be essential in integrating third-party platforms and optimizing internal processes to increase operational efficiency while reducing manual work.

As a Senior Revenue Operations Systems Manager at Crisp, you can expect a fast-paced and collaborative work environment. The position requires strong project management skills, a willingness to lead end-to-end implementations, and expertise in prioritizing initiatives. You’ll be actively involved with cross-functional teams and play a key role in ensuring the systems meet the business’s evolving needs.

Crisp offers a comprehensive benefits package for the Senior Revenue Operations Systems Manager, including 100% company-paid health, vision, and dental insurance, a 4% 401K match, generous paid time off, paid parental leave for new parents, and paid relocation assistance for qualified non-local candidates. This ensures a supportive work-life balance and helps employees thrive both personally and professionally.

When answering this question, focus on specific projects or initiatives where you utilized Salesforce to optimize business processes or improve data accuracy. Highlight your expertise in configuration, reporting, and custom development, detailing how these skills will directly contribute to your success in the Senior Revenue Operations Systems Manager role at Crisp.

Demonstrating your project management skills is key here. Discuss your methods for assessing project urgency and importance, utilizing tools or frameworks to help prioritize tasks effectively. Additionally, provide examples of how you have previously balanced multiple projects or responsibilities, ensuring successful delivery in dynamic settings.

Emphasize the techniques you use to maintain data integrity, such as regular audits, automated checks, or collaborative practices with teams to verify data inputs. Also, mention any experience you have integrating disparate systems, enhancing overall data quality in the context of Revenue Operations.

Prepare a detailed yet concise summary of a specific integration project, focusing on the challenges faced, your role, the actions you took, and the outcomes achieved. Highlight any collaborative efforts with other teams and the significant improvements realized as a result of the integration.

Discuss your methods for training and onboarding, emphasizing the importance of user engagement and how you use resources like documentation or visual aids. Provide examples of successful training sessions and how you measured their effectiveness in system adoption rates.

Illustrate your collaboration history with other departments, focusing on how you successfully gathered requirements, communicated needs, and facilitated effective solutions that benefited the entire organization, particularly in the context of Revenue Operations.

Provide a specific example where troubleshooting was key. Describe the problem, your approach to finding a solution, and the outcome, while emphasizing the importance of analytical thinking and collaboration during that process.

Use this opportunity to align your personal motivations with Crisp's mission, discussing your passion for optimizing processes, improving revenue growth, and making a positive impact on the legal industry. Highlight specific aspects of the role that excite you.

Highlight your commitment to professional development through methods like attending conferences, webinars, participating in related forums, or following industry leaders. Mention how you leverage this continuous learning to benefit your work at Crisp.

Share your insights on current trends and evolving technologies in Revenue Operations, making connections to how these might shape the future environment. Discuss how you foresee these changes impacting roles like the one at Crisp.