Optimization Process Analyst

Your Journey at Crowe Starts Here:At Crowe, you have the opportunity to deliver innovative solutions to today’s complex business issues. Crowe’s accounting, consulting, and technology personnel are widely recognized for their in-depth expertise and understanding of sophisticated process frameworks and enabling technologies, along with their commitment to delivering measurable results that help clients build business value. Our focus on emerging technology solutions along with our commitment to internal career growth and exceptional client value has resulted in a firm that is routinely recognized as a “Best Place to Work.” We are 75 years strong and still growing. Come grow with us!Job Description:About Crowe AIEverything we do is about making the future of human work more purposeful. We do this by leveraging state-of-the-art machine learning, modern architectures, and industry experts, to create AI-powered solutions that transform the way we do business.As a member of the AI Studio, you will seek to understand and solve business problems at their earliest stage, distinguishing Crowe in the market and driving the firm’s technology and innovation strategy.About the Team• We foster good science. You are given the time and resources to build your expertise in your area and beyond.• We learn together. You have plenty of options on the job market. We want to be one of the best. We have regular AI ethics and book club meetings, monthly lightning talks where team members teach each other, and weekly “10P” independent time for ongoing learning.• We truly value work-life balance. Our distributed team offers unlimited PTO and a flexible work-from-home policy. We actively discourage weekend and off-hours work (unless that’s your jam).About the RoleThe Optimization Process Analyst will leverage business analysis skills to optimize the business needs to analyze Gen AI solutions to solve business problems. The person in this role will be responsible for eliciting and analyzing business requirements, creating functional and non-functional specifications, and initial QA testing of appropriate Gen AI solutions, all with the end-user experience in the fore front. The Optimization Process Analyst removes roadblocks, consults, and communicates to internal clients on appropriate use of Gen AI solutions for their business need based on consulting with Technology delivery teams. Provides expertise to others on the application of systems analysis methods and proactively identifying roadblocks and working to mitigate the same.Responsibilities• Facilitate collaborative workshops with key stakeholders to document end-to-end current state processes, internal/external pain points, and desired outcomes for analysis.• Collaborate with cross-functional teams to draft the future state requirements with generative AI-driven automation.• Conduct in-depth analysis of business processes, workflows, and data to map opportunities for AI and/or automation.• Draft functional and non-functional requirements at a level that can be client-validated and utilized by the technical project team; manage/maintain all requirements documentation.• Construct service blueprints to specify and detail each aspect of service supporting client experience/journey end-to-end creating shared awareness of each team’s responsibilities and ownership of critical service elements.• Utilize UX feedback, Job aids, procedures, and process maps to identify processes for further optimization and/or automation and using analysis make strategic recommendations.• Use Crowe standard tools for Agile methodology for user story development.• Prepare test plans, test scripts, and complete testing to minimize defects prior to User Acceptance Testing (UAT).• Facilitate and lead User Acceptance Testing (UAT) to prove the solution meets the client’s needs.• Document and track defects/issues and ensure timely resolution.Required Skills• 2 years of experience in hyperautomation business analysis (Process automation, workflow, API, AI).• 2 years of experience in MS Power platform or other hyperautomation tools.• Exposure to latest Gen AI tools (Copilot, Azure AI studio, etc.).• Excellent written and verbal communication skills and the ability to interact professionally with a diverse group of executives, managers, and subject matter experts.• Extremely meticulous and organized with a strong customer service orientation and an aptitude for learning and working with technology and ability to identify and document solutions to complex business problems with accuracy.• Ability to effectively manage time, prioritize work, multi-task across many assignments, and create deliverables with minimal direction.• Experience with group facilitation and requirements elicitation techniques (including, but not limited to, interviews, document analysis, requirements workshops, surveys, shadowing, etc.).• Proven experience creating artifacts and documenting requirements for software projects ensuring that business, user, functional and non-functional requirements are clear, concise, testable, and traceable (including experience with modeling, diagramming, and prototyping tools to generate analysis and design deliverables).• Experience with analysis techniques/methods (including, but not limited to, scope diagrams, process models, data models, use cases, user stories, acceptance criteria, storyboards, prototypes, state diagrams, CRUD matrix, etc.).• Expertise with a variety of testing techniques (quality assurance skills including, but not limited to, unit testing, requirements testing, integration testing, performance testing, usability testing, etc.).Requirements:• Bachelor’s degree in technical or business area.• 2 years of overall experience as a Business Analyst, Process Engineer, or Automation Specialist.• 2 years of experience as a business analyst delivery hyperautomation, process orchestration solutions with the latest emerging technologies and platforms.• 2 years of experience in business process modeling, workflow design and process optimization techniques.• Experience with MS power platform is a must.• Experience with AI orchestration platforms and gen AI tools is a plus.• Strong understanding of Gen AI models.• Strong understanding of Data Science principles.• Prior experience with the Software Development Lifecycle (SDLC) methodology.• Prior experience with Agile methodology including authoring user stories and acceptance criteria, as well as, managing the backlog (knowledge of ADO is a plus).• Experience with the Microsoft Technology Stack (ASP.net, SQL, SharePoint) and Python is a plus.• Professional services/consulting industry experience is a plus.#LI-HybridWe expect the candidate to uphold Crowe’s values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.Our Benefits:At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!How You Can Grow:We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!More about Crowe:Crowe (www.crowe.com) is one of the largest public accounting, consulting and technology firms in the United States. Crowe uses its deep industry expertise to provide audit services to public and private entities while also helping clients reach their goals with tax, advisory, risk and performance services. Crowe is recognized by many organizations as one of the country's best places to work. Crowe serves clients worldwide as an independent member of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory services firms in more than 130 countries around the world.Crowe LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.Crowe LLP does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.