Sales Operations Analyst

Position Title:Sales Operations Analyst (P2) Company Summary... Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it possible to transform the way we live and work. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US. Position Summary The Sales Operations Analyst leads data-informed projects that support sales leaders to maximize the productivity and effectiveness of the commercial organization. The analyst collects requirements to diagnose business opportunities and works cross-functionally to interpret, analyze, and make recommendations for data-driven business decisions. Essential Job Functions • Leads requirements gathering with sales leaders and internal partners to understand their needs, shapes opportunity definition and co-creates pathways for resolution. • Develops analytical solutions and identify data trends by creating dashboards that generate actionable insights. Provides recommendations on reporting data insights and trends to better support business objectives. • Develops operational solutions that meet business objectives. Understands business processes and acts as subject matter expert on department’s use of systems, reports & tools. • Support sales teams for GTM activities including sales forecasting, customer segmentation, quota analysis, territory planning, account assignment and governance, growth strategy, and other related activities. • Develops process improvements to remove manual processes. Partners with Digital Transformation for process solutions or system enhancements. • Performs analysis and insights to support sales leaders in making data-driven decisions, reviewing trends, and applying a different approach/resolution. • Assesses and implements improvements to sales back-office processes by supporting internal sales team. Identify gaps and determine best practice to work efficiently and effectively to deliver best care to customers. • Provides recurring and ad hoc reporting to address business needs and identify commercial opportunities. • Oversees new sales programs, contests, and special projects (including requirements gathering, program planning and implementation). Education/Certifications • Bachelor’s Degree or equivalent work experience required. Experience/Minimum Requirements • Five (5) years sales, project management, finance, or data analysis experience, preferably in the wireless or telecommunications industry Other Skills/Abilities • Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into business requirements • Understanding of metrics and their use to drive behavior and process change • Ability to effectively communicate with stakeholders, executive management, and cross-functional partners through written and verbal methods and ability to communicate complex concepts simply • Ability to collaborate with geographically distributed stakeholders with varying priorities and multiple projects • Ability to influence conversations and work through building relationships, thoughtful framing of issues, and building influence through excellent work • Ability to develop creative, data-driven solutions to complex commercial problems • Advanced quantitative and analytical skills, combined with the ability to formulate insights, present a compelling case for action, and deliver expert advice and recommendations • Knowledge of the financial drivers of our business and that of our customers • Excellent time and project management skills • In depth knowledge of Microsoft products (Word, Excel, PowerPoint, Power BI, Dynamics 365, Access, etc.) • Experience with other business intelligence platforms and programming languages is a plus Organizational Relationship Reports to: Sales Operations Manager Title(s) of direct reports (if applicable): N/A Working Conditions:This role falls into our hybrid work model working in the office on Monday through Thursday. On Fridays, teammates on the hybrid schedule will have the option to work from the office or home. There is an expectation of collaboration with teammates and stakeholders for moments that matter that could require travel. Additional Information: We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we’re an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.#J-18808-Ljbffr