Senior Surveillance Analyst

As a Senior Surveillance Analyst at Crown Resorts, your main responsibilities will include leading the Analyst Team, conducting thorough analyses, and carrying out investigations to identify areas of operational risk. You will provide actionable intelligence and recommendations directly to Operational Management, ensuring the smooth running of our surveillance operations. Training new analysts and sharing best practices will also be key components of your role, as well as engaging with stakeholders to communicate your findings effectively.

To qualify for the Senior Surveillance Analyst role at Crown Resorts, candidates should possess a minimum of five years' experience in an analytic or surveillance-based role. Formal qualifications in intelligence, analysis, or investigations are highly desirable. Additionally, a Frontline Management qualification is preferred, alongside the ability to obtain and maintain a DLGSCI Key Gaming Licence, which is crucial for working in our environment.

Success as a Senior Surveillance Analyst at Crown Resorts hinges on possessing advanced problem-solving and research capabilities. Candidates should exhibit strong report writing and communication skills to convey findings clearly. Proven leadership abilities and experience in managing teams, along with the ability to handle multiple priorities while meeting deadlines, are also essential for this role within our dynamic surveillance environment.

At Crown Resorts, we are committed to your career development as a Senior Surveillance Analyst. You will have the opportunity to lead a team while participating in ongoing training and professional growth initiatives. In addition to hands-on experience, you'll gain valuable insights from industry best practices that you can share with your team. Our supportive leadership is dedicated to helping employees reach their full potential and grow within the organization.

Crown Resorts is dedicated to fostering an inclusive environment that celebrates diversity. As a Senior Surveillance Analyst, you'll be part of a community that values the unique perspectives brought by individuals from various backgrounds, including race, gender, culture, and other identities. We believe that diversity enhances creativity and problem-solving, making our team stronger as we work together to achieve shared goals.

When answering this question, focus on relevant roles you've held, emphasizing your analytical skills and any specific projects where you conducted risk assessments or investigations. Highlight your ability to manage teams and any achievements that demonstrate your impact in previous positions.

In your response, provide a concrete example detailing the problem, your thought process in analyzing the situation, and the steps you took to come to a resolution. Include the outcome and how it benefited the organization, showcasing your critical thinking.

To answer this question, discuss your methods for effective time management and prioritization, such as using tools or frameworks that help you stay organized. Provide an example of a time when you successfully managed competing priorities to meet deadlines.

Emphasize the importance of clear, open communication and your practices to foster it. Share examples of past experiences where your communication skills improved collaboration within your team or facilitated better decision-making with stakeholders.

Discuss your commitment to mentorship and training, including the ways you have facilitated knowledge sharing, encouraged professional development, and provided feedback to promote growth within your team.

Talk about the specific technologies or tools you're familiar with and how they've enhanced your analytical capabilities. Share any innovative methods you've implemented to leverage technology effectively in past roles.

Focus on your conflict-resolution skills, discussing strategies you've employed to address disagreements, facilitate discussions, and maintain a positive team dynamic while working toward a common goal.

Emphasize your understanding of compliance and regulatory standards relevant to surveillance. Discuss how you ensure adherence to these standards in order to protect the business and uphold the integrity of the organization.

Mention the resources you use to keep abreast of developments in surveillance and analysis, such as professional organizations, industry publications, and continuous education opportunities. Highlight your eagerness to apply new knowledge to your work.

Share your enthusiasm for Crown Resorts' culture, mission, and commitment to guest experiences. Highlight how your values align with the company's and discuss specific aspects of the role that excite you, such as the opportunity to grow in a diverse environment.