Customer Success Manager

Crusoe Energy is on a mission to unlock value in stranded energy resources through the power of computation. 

Take a look at what we do! - https://www.youtube.com/watch?v=Rlt8k71Quqw 

We aim to align the long term interests of the climate with the future of global computing infrastructure. As data centers consume an exponentially growing power footprint to deliver technology to all connected devices, we are inspired by making sure that the energy meeting that demand is sourced in an environmentally responsible fashion. Crusoe co-locates mobile data centers with stranded energy resources, like flare gas and underloaded renewables, to deliver low-cost, carbon-negative distributed computing solutions. Crusoe Cloud is a managed cloud services platform powered by stranded energy that enables climate-friendly innovation in computationally intensive fields including artificial intelligence, graphics rendering and computational biology. 

About This Role: 

We are seeking a highly motivated and skilled Customer Success Manager with a strong background in customer engagement and a deep technical understanding of cloud computing, AI, and ML. This role is pivotal in ensuring that our clients maximize the value of our solutions, guiding them through the technical complexities and empowering them with the tools and knowledge to achieve their business and sustainability goals.

A Day In The Life:

• Develop and maintain strong, long-lasting customer relationships, understanding their business needs, technical requirements, and work on case studies for customer advocacy 

• Act as the bridge between our clients and our technical team, ensuring clear communication and alignment of goals.

• Provide technical guidance and support to customers in the implementation and optimization of our cloud-based AI and ML solutions including Kubernetes solutions

• Conduct regular reviews and report on customer progress, ensuring the achievement of key performance indicators and return on investment.

• Coordinate with the product and engineering teams to define customers journey, challenges and opportunities

• Stay up-to-date with industry trends, technical advancements, and regulatory changes to provide strategic advice to clients.

• Deliver training sessions and workshops to customers on the use and benefits of our products and services.

• Address and resolve customer concerns, ensuring high levels of customer satisfaction and retention.

You Will Thrive In This Role If:

• Bachelor’s degree in Computer Science, Engineering, or a related field. Advanced degree preferred.

• Proven experience in customer success, technical account management, or a similar role in a technology-driven environment.

• Strong technical foundation in cloud computing platforms, AI, and ML technologies, with the ability to communicate complex concepts in simple terms.

• Excellent interpersonal, communication, and presentation skills.

• Demonstrated ability to build relationships at all levels within an organization.

• Highly organized, with an ability to manage multiple accounts and projects simultaneously.

• Self-motivated, with a proactive and problem-solving mindset.

• Passionate about sustainability and the role of technology in addressing energy challenges.

• Comfortable working in a fast paced environment with ambiguous and/or iterative fact-sets

• Works under general supervision with relatively little guidance necessary, can take direction well 

• Embody the Company values

Benefits: 

• Hybrid work schedule

• Industry competitive pay

• Restricted Stock Units in a fast growing, well-funded technology company

• Health insurance package options that include HDHP and PPO, vision, and dental for you and your dependents

• Employer contributions to HSA accounts 

• Paid Parental Leave 

• Paid life insurance, short-term and long-term disability 

• Teladoc 

• Pet-friendly offices

• 401(k) with a 100% match up to 4% of salary

• Generous paid time off and holiday schedule

• Cell phone reimbursement

• Tuition reimbursement

• Subscription to the Calm app

• Company paid commuter benefit; $50 per pay period

Compensation Range:

Compensation will be paid in the range of $180,000-$200,000. Restricted Stock Units are included in all offers. Compensation to be determined by the applicant’s education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data.

Crusoe Energy is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, disability, genetic information, pregnancy, citizenship, marital status, sex/gender, sexual preference/ orientation, gender identity, age, veteran status, national origin, or any other status protected by law or regulation.