Job details

Principal Customer Success Manager

Simpplr is seeking an experienced Principal Enterprise CSM to partner with customers, drive strategic initiatives, and ensure exceptional AI-powered employee experiences.

Skills

15+ years experience in customer success management
SaaS and startup company experience
Business acumen and ability to diagnose business challenges
Excellent communication and organizational skills
Leadership and maturity in all aspects of work
Ability to influence through persuasion and negotiation

Responsibilities

Manage complex Enterprise client relationships
Understand customer problems and deliver value
Serve as a trusted advisor and build relationships
Drive user-level adoption of the platform
Develop champions/evangelists and maintain high customer engagement

Benefits

Base pay range of $150,000 - $180,000 USD
Role may be eligible for bonus, equity, and benefits
Flexible work model: Hub-Hybrid-Remote

To read the complete job description, please click on the ‘Apply’ button

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By Simpplr

We inspire greatness in people so they can flourish in all parts of life. And we have made it our mission to transform the work experience for billions of people across the world.

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FUNDING

Series C

DEPARTMENTS

Customer Support

SENIORITY LEVEL REQUIREMENT

Senior

INDUSTRY

Enterprise Software & Network Solutions

TEAM SIZE