Incident Management/IT Governance

We are a team to design, develop, maintain, and improve software for various ventures projects, i.e., projects that are adjacent to our core businesses and are bootstrapped fast with a lean team. You will be actively involved in the design of various components behind scalable applications, from frontend UI to backend infrastructure.

In another bold move, Crypto.com acquired Nadex (North American Derivatives Exchange) who were founded in 2008 and is the premier US exchange for binary options, call spreads, and knock-outs, offering secure and innovative ways to participate in the markets. We are regulated by the Commodity Futures Trading Commission (CFTC) as a registered DCO and DCM.

The North American Derivatives Exchange (NADEX), a wholly owned subsidiary of  Crypto.com, is fully regulated Chicago-based derivatives Exchange. It is unique in its offering, as it is the first exchange where retail investors can become members of an exchange directly, without the need for a broker. On the Nadex exchange, we list innovative capped-risk derivatives contracts on a wide range of global financial markets.

• Carry out Incident Management by effectively responding to and resolution of unplanned events that disrupt services or operations. Ensure customer satisfaction through proper solution design delivery, system/application life cycle management and service performance monitoring while maintaining necessary internal (process, security, vulnerability, audit readiness) and external (e.g. CFTC license) compliance.
• Employee will be expected to work from 07:30 pm IST to 04:30 am IST

•  Management of IT Incidents including identification, analyzing, resolving, documenting and reviewing of critical and high Incidents;
• Ensure SLAs are under proper lifecycle management;
• Develop Disaster Recovery Plans and manage DR Tests;
• Run and oversee Incident washups;
• Run weekly Release washup and CAB meetings;
• Assist in building out a CMDB;
• Operationalize the BCP protocol;
• Provide downtime reporting with regards to application outages;
• Create monthly Service Management Risk report;
• Support optimization and harmonized implementation of Service Management framework;
• Ensure Service Management Reporting as per Service Catalog and per stakeholder/business requirements (e.g. availability, effectiveness and efficiency of ticket handling, user satisfaction/adoption);
• Oversee all service-related data in concerned repositories/tools (e.g. HPSM, SNOW, JSM, CMDB etc.) and maintained with good data quality;

•  Secures audit readiness and find resolution. Manages external audits, e.g. Internal auditors, CFTC.

• Responsible for risk identification, assessment, mitigation and continuous improvement across all IT infrastructure, information system/assets of the organization.

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Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us - our internal mobility program offers employees a new scope.

Work Perks: crypto.com visa card provided upon joining

Are you ready to kickstart your future with us?

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.

Work Perks: crypto.com visa card provided upon joining

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com.

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.

Please note that only shortlisted candidates will be contacted.