Risk Operations Analyst (Night Shifts), Bulgaria

As a Risk Operations Analyst at Crypto.com, your primary responsibilities include utilizing advanced detection tools to identify and take action against fraud or money laundering activities, monitoring security queues, conducting audits and security reports, and actively participating in fraud case discussions. You will also be expected to draft responses to subpoena requests and share your knowledge across teams like Customer Care and Compliance.

To qualify for the Risk Operations Analyst position at Crypto.com, candidates should have experience in a similar role, strong analytical skills, and impeccable attention to detail. Being a self-starter capable of working independently in a fast-paced environment, as well as having proficiency in both verbal and written English, is essential. Fluency in an additional language is a strong plus.

The work culture at Crypto.com promotes innovation and personal growth. As a Risk Operations Analyst, you'll work in a supportive environment where teamwork and collaboration are encouraged. Our colleagues come from diverse backgrounds, and there is a strong focus on helping each other, ensuring that you are empowered to contribute to the company's mission effectively.

Success as a Risk Operations Analyst at Crypto.com hinges on possessing strong analytical abilities, a high level of attention to detail, and a proactive approach to problem-solving. Candidates must be quick learners who can synthesize complex data and identify risk patterns. The ability to adapt to a fast-changing environment while managing multiple tasks effectively is critical.

Crypto.com values internal mobility, and as a Risk Operations Analyst, there are multiple pathways for career advancement. Employees are encouraged to explore diverse job roles within the company, enabling you to broaden your skill set and climb the professional ladder, aligning with your aspirations.

In your response, highlight specific fraud detection tools you've used, explaining your role in implementing them and the outcomes achieved. Demonstrate your analytical skills by providing examples of cases where your interventions made a significant impact.

Share your strategies for effective prioritization, such as assessing the severity of each case, the potential risk to the company, and utilizing time management techniques. Illustrate your proactive nature by discussing a situation where you successfully managed conflicting priorities.

Discuss a specific project or task where you worked closely with teams like Customer Care or Compliance. Focus on the challenges faced, your role in facilitating communication, and how the collaboration led to positive results for the organization.

Outline your methods for continuous learning, such as attending workshops, engaging with industry publications, or participating in relevant webinars. Highlight how this knowledge has helped you in your role and supports the dynamic nature of fraud detection at Crypto.com.

Provide examples of high-pressure situations you've faced and explain the techniques you use to stay focused and avoid errors, such as managing your workload effectively or employing stress-reduction strategies.

Share your passion for the field and how it aligns with your career goals. Discuss what intrigues you about cryptocurrency and the innovative challenges it presents, emphasizing your commitment to contributing to safer digital transactions.

Explain your understanding of the legal aspects involved in responding to subpoenas and emphasize the need for accuracy and thorough documentation. Discuss how you ensure compliance while maintaining the integrity of the investigation process.

Provide a specific instance where your analytical skills led to identifying operational inefficiencies. Detail the steps you took to suggest improvements and the resulting impact on the team's productivity or fraud detection capabilities.

Discuss the technical skills you have that are relevant to this role, such as proficiency with data analysis software and tools for risk monitoring. Provide examples of how you used these skills to enhance your investigative capabilities.

Demonstrate your communication skills by explaining how you would break down complex information into simpler concepts. Share an example where you successfully communicated technical details to stakeholders with varying levels of expertise.