Technical Project Manager - Site Reliability Engineering

Responsibilities• Manage complex and large-scale cross-team, cross-functional technology initiatives.• Interface with development teams to estimate work efforts, define milestones and manage resources.• Deliver results by working with cross-functional teams from design to rollout.• Track progress, resolve dependencies, evaluate risks and communicate status to management and project stakeholders.• Design and track metrics around initiative goals, and make decisions based on data.• Orchestra technology initiatives with business feature deliveries, ensure the coordination between teams to balance out tech and business priorities.• Facilitate and maintain documentation with developers for different audiences such as production support playbooks, API documentation.• Maintain deployment workflow and improve knowledge discovery to empower the team.Requirements:• 5+ years of relevant work experience in project and/or program management in a software applications environment. Experience working as a software consultant is a plus.• A deep understanding of software development, architecture, and infrastructure (with experience on the AWS, kubernetes, terraform, ruby/golan)• Exposure to Agile and Scrum development methodologies. Experience as Scrum Master is a plus.• Experience communicating with technical and non-technical stakeholders across multiple business units.• Excellent problem-solving skills and the ability to align efforts of disparate groups to achieve a common goal.• Excellent communication and interpersonal skills. Mentoring skill is a plus.• Excellent skills in facilitating meetings, summarizing documentation.• Excellent in setting up processes and driving automation.• Excellent in discovering the knowledge and guiding the teams to transform the knowledge and present it to various audiences.• Experience or knowledge in supporting large-scale distributed systems is big plus• Experience or knowledge in DevOps, monitoring system is big plus• Fluent verbal and written English, Cantonese is a big plus.• Experience in using JIRA/Confluence.• PMP, CSM, PSM, ACP certifications are preferred.Life @ Crypto.comEmpowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.Transformational and proactive working environment. Elevate employees to find thoughtful and innovative solutions.Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet.Are you ready to kickstart your future with us?BenefitsCompetitive salaryMedical insurance package with extended coverage to dependentsAttractive annual leave entitlement including: birthday, work anniversaryWork Flexibility Adoption. Flexi-work hour and hybrid or remote set-upAspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.Work Perks: crypto.com visa card provided upon joiningOur Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.About Crypto.com:Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.Learn more at https://crypto.com.Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.Personal data provided by applicants will be used for recruitment purposes only.