CSSC Front Line Representative IND

Do you want to be a part of a large global organization that delivers world class customer services? Join us as CSSC Front Line Representative for Industry.

The team is dedicated on providing first customer contact resolution on inquiries which can resolve rather shortly (as predefined by Group Guidelines). The role will also provide timely and effective quotations, technical advice, and order entry related support to Customers and Sales Teams.

Your main responsibilities:

• Commercial and technical advice on Customer inquiries which the employee can resolve within about 20 minutes, by email, telephone, live chat, instant messaging etc.
• Create tickets, e.g., RFI (request for information), RFQ (request for quotation) and RFO (request for orders), for own processing or for forwarding to the back office.
• Create processed offers according to the description.
• Track offers according to specifications (e.g., sales guidelines).
• Follow up on Customer interactions within set SLA.
• Provide standard pricing and delivery information.
• Identify business opportunities and handover to external sales.
• Create, delete, and maintain Customer contact data in the SAP CRM system.
• Enter the incoming orders, whether manual or electronic to ensure fast, accurate order management in line with world class customer service.
• Contact Customers or internal stakeholders to resolve missing order data at the time of entry into SAP to enter an executable order.
• Track Customer order changes (lead time, shipping conditions, quantity, postponements, rejection, cancellation) and interaction with External Sales, Finance, and the Supply Chain.
• Assist Customers with order progression and supply chain issues.
• Handle order fulfillment tasks.
• Provide order and delivery status to Customers.
• Record Customer complaints and requests for Customer product returns.
• Promote digital tools towards customers using templates (GPC, MyGrundfos, Extranet).
• Act as first point of contact to customer enquiries in chats.
• Support in executing ad hoc tasks in CSSC such as pricing, master data, approval workflow, digital tools, etc.

Your required skills and experience include:

• Vocational certificate, Associate’s or bachelor’s Degree or equivalent work experience (minimum of 2-3 years)
• Previous experience within Customer Services. Relevant administrative experience, organizational skills & accountability with the Customer
• Knowledge of business structure, products and key market needs to create a good Customer centric experience
• Demonstrate working knowledge SAP (CRM/SD)
• Familiarity with MS Office applications
• Fundamental Product and Application Knowledge – Interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential)
• Good communication and networking skills together with the ability to build positive and trusting relationships with both Internal and External Stakeholders
• Excellent written and spoken English

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

In addition, your day-to-day benefits include:

• Flexible working hours and up to 3 days’ additional paid leave for volunteering of your choice
• Annual bonuses, health insurance, parental support, internal well-being consultants and programs
• Access to the modern Grundfos Academy to pursue further both personal and professional development
• Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.