Support Engineer, SAP ERP User Administrator

Support Engineer, SAP ERP User Administrator

Are you interested to be part of a team that provides professional and global IT support to end users of Grundfos IS Business Solutions, Services and Applications?

If you are keen to join a global organization as a Support Engineer, then this opportunity might be for you!

What is the Job all about?

By following the Incident or Request Fulfilment procedures, the IS Supporter Engineer ensures that services related to end users are restored or delivers the requested service within the agreed service levels.

You will be directly reporting to the Manager for IS ERP User Administration and the role will be based in Ortigas, Pasig City.

Your main responsibilities:

• Handling Incidents, Requested items, Request for Service, Standard and Normal changes in ServiceNow for SAP access / authorization related
• Provide advice and guidance in relation to system functionalities
• Professional verbal and written dialogue with end users
• Escalate relevant tickets to second level Support/appropriate support group
• Ensure that agreed service levels are fulfilled

• Create/Update user guides and internal documentation
• Provide proactive support in delivering continuous improvement to meet business performance goals

Your background:

• Industry, market and business environment
  • Experience in implementing well-defined processes within IT and Support
  • Ability to participate in work with processes
  • Have 0 - 2 years of relevant experience before entering level besides formal education
  
  

• Technical, functional and professional
  • Experience on SAP Security / SAP Access Support
  • Ability to influence others and follow processes
  • Experience supporting key business initiatives
  • Knowledge of best practices and relevant practices, systems in IT and Support
  • Good communication skills
  • Willing to work on flexible schedule
  • Willing to work during holidays
  • Experience in ServiceNow is a plus
  
  

• Education, training and certifications
  • Vocational certificate, Associate’s Degree or equivalent work experience
  • Fresh graduates are welcome to apply
  
  

What’s in it for you?

Whether it’s developing leadership skills or advancing your expertise even further, we’ll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You’ll be welcomed from day one into an inclusive, trusting environment guided by six core values.

• Development opportunities in an international environment
• People- and value-focused organization culture
• Social-, team and sport events
• Training opportunities

Do you want to learn more?

If this job sounds appealing, please send your resume and cover letter by clicking “Apply”.

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We look forward to hearing from you.