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Global Customer Success Manager - Tender Management

The Customer Success Manager, will be on a mission to make and keep customers satisfied, mainly at the intersection of Healthcare & Technology, with indicative responsibilities, as below:

Responsibilities

  • Develop and execute long-term strategies to enhance client satisfaction and customer lifetime value, focusing on international clientele in the Life Sciences sector
  • Build and maintain strong relationships with customers, acting as their primary point of contact and liaison across departments
  • Establish and monitor customer retention and growth objectives, individualizing strategies for existing customers to upselling opportunities
  • Collaborate with cross-functional teams (e.g., Customer Support, Product, Sales, Pre-Sales) to ensure seamless customer experiences and satisfaction
  • Serve as a trusted advisor, guiding customers to optimize their use of our software solutions to achieve business objectives
  • Quickly identify and eliminate potential risks to prevent customer churn, and handle contract negotiations, renewals, and upsell opportunities
  • Lead and enhance customers' onboarding processes, ensuring they derive maximum value from our products and services
  • Provide regular updates to clients on product improvements and new features, maintaining senior-level relationships with IT and business executives
  • Support internal teams by providing insights from the customer base, influencing the product development roadmap and strategic planning
  • Present regular and ad-hoc reports, proactively flagging risks and opportunities for both customers and management
  • At least 3-4 years of experience in customer success, or a related customer-facing role
  • Bachelor’s degree in Business Administration, Marketing, STEM, or a related field; a MSc degree is a plus
  • Strong understanding of customer success processes with exceptional communication and relationship-building skills
  • Ability to work in a fast-paced, dynamic environment with a strong customer-centric approach
  • In-depth understanding of the software lifecycle and experience in supporting customers post-global deployments.
  • Experience with contract negotiation and a track record of improving/ increasing customer satisfaction and retention
  • Familiarity with Salesforce CRM will be considered a big plus
  • Very strong analytical and presentations skills
  • Trust, Accountability, Credibility and Active listening should be at the core of your DNA
  • Excellent verbal and written communication skills in English
  • Proven experience in the Life Sciences industry is advantageous

By joining, you will:

  • Receive a competitive compensation based on your experience and benefits' package (e.g. e-card for eat, Medical - Life Insurance)
  • Enjoy several "work-office" perks, at a friendly working environment (e.g. Advanced work/IT equipment, Welcome package, Wellness offerings)
  • Have a flexible work schedule (Hybrid: working remotely and in the office)- Applications for fully remote positions will also be considered only for individuals located outside of Athens.
  • Receive training and support, so you'll never feel left on your own (e.g. e-training options and subsidized certifications)
  • Gain exposure to cutting-edge technologies and software/product development methodologies
  • Be part of several tech communities, as we support/participate into several meet-ups, both local and international
  • Gain exposure to an international environment of leading multinational companies, in a variety of industries
  • Have the opportunity to learn and grow within a dynamic, fast developing company

Average salary estimate

$75000 / YEARLY (est.)
min
max
$60000K
$90000K

If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

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DATE POSTED
April 8, 2025

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