Customer Experience Service Designer

Employment Type: Full-Time, Experienced Department: Information Technology CGS is seeking a Senior UI/UX Designer to join our team supporting a wide-ranging technical support initiative for a large Federal agency. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.Skills and attributes for success:• Lead full-scale UX design efforts to include research, blueprinting, and evaluating existing systems• Manage the planning, design, and implementation of multiple sites and applications across multiple clients simultaneously in a fast-paced environment• Lead all phases of user research and analysis needed to inform the creation of highly usable web pages, application interfaces, and other dynamic solutions• Collaborate with federal practice engineers and federal clients to define, design, and implement innovative, beautiful, intuitive solutions for use by our federal customer and their stakeholders• Create wireframes, storyboards, and site maps to effectively communicate interaction and design ideas for websites and applications• Create scalable design resources to aid in project collaboration and the expansion of ECS creative servicesQualifications:• Bachelor's Degree• Must be able to obtain a Public Trust• Strong UX design experience• 10+ years combined professional design experience (UCD, UI/UX design)• Strong online portfolio that showcases the candidate’s ability to make research-driven decisions in the design of responsive web and mobile applications• Results-oriented problem solver with high standards for quality, accuracy, attention to detail, and overall excellence• Expertise in user research methodologies, user centered design principles and frameworks, and user interface design standards• Advanced understanding of user personas, user flows, affinity mapping, and other research tools• Strong understanding of the life cycle process of website development (discovery, planning, design, requirements, coding, testing, and user testing and evaluation)• Experience evaluating existing systems and processes to identify UX issues and develop UX recommendations• Experience designing web and mobile applications that are compliant with 508 and US Web Design System (USWDS) standards• Experience prioritizing features while accounting for user goals and business requirements• Experience carrying designs from start to finish, from wireframes to delivery of final high-fidelity UI mockups• Experience establishing and maintaining rapid customer feedback loops to inform design at critical stages• Self-starter, motivated, confident and has ability to work independently as well as in a team environment• Success on projects designed from scratch as well as redesigns for established platforms or products• Experience mentoring/leading junior designers• Advanced coding knowledge (HTML, CSS, and JS)• Advanced proficiency in Adobe xD, InDesign, Illustrator, and PhotoshopIdeally, you will also have:• Excellent interpersonal and client focused skills— interacts well with all levels of staff and partners with a positive and enthusiastic attitude• Experience using Agile methodology to manage projects• Experience creating and modifying data visualizations• Proficient in Microsoft Office SuiteOur Commitment:Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.For the past seven years, we’ve been growing our government contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.We care about our employees. Therefore, we offer a comprehensive benefits package.• Health, Dental, and Vision• Life Insurance• 401k• Flexible Spending Account (Health, Dependent Care, and Commuter)• Paid Time Off and Observance of State/Federal HolidaysContact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Join our team and become part of government innovation!Explore additional job opportunities with CGS on our Job Board:https://cgsfederal.com/join-our-team/For more information about CGS please visit: https://www.cgsfederal.com or contact:Email: info@cgsfederal.com