Senior Conversation Designer, Patient Experience

Curai Health is an AI-powered virtual clinic on a mission to improve access to care at scale. As the pioneer in deploying machine learning into clinical workflows, Curai Health enables its dedicated, specially trained clinicians to deliver primary care to more people at a fraction of the cost. Easy-to-use and convenient, Curai Health partners with insurers and health systems to keep patients engaged in their care over time, improving health outcomes and reducing costs.

Our company is remote-first, and we consider candidates across the United States. Our corporate office is located in San Francisco.

The Role

We are seeking an exceptional Senior Conversation Designer to join our experience design team. You’ll be responsible for shaping our patient care delivery by crafting conversations with our care team, starting with our conversation and engagement agent, the Curai Health Assistant.

You’ll join a passionate team defining new healthcare delivery paradigms with strategic thinking, new ideas, and execution rigor.

Who You Are

• Exceptionally skilled in crafting natural, engaging, and effective conversational experiences.

• Curious, creative, and comfortable in the unknown, you thrive in complex, ever-changing environments.

• A craftsperson who puts your heart into your work, from the big picture to the smallest details.

• A team player who knows that great work happens from diverse perspectives and collaboration.

• A lifelong learner who stays up-to-date with the latest trends, techniques, and tools.

• A natural self-starter and leader who takes the initiative.

• Comfortable working remotely with teams spread across multiple time zones.

• Passionate about Curai’s mission and vision to make high-quality healthcare accessible to all.

What You’ll Do

• Hands-on crafting of empathetic and emotionally intelligent conversations that account for linguistic nuances, behavioral archetypes, and the holistic patient context. 

• Analyze conversations and user feedback to ensure our communications are of the highest quality and align with Curai’s standards and values.

• Conduct market, patient, and stakeholder research to understand needs and preferences, capture requirements, and validate and improve conversation designs.

• Create sample dialogs, flow diagrams, prototypes, and conversation guidelines covering topics including patient intake, triage, treatment, adherence, and behavior change.

• Apply behavioral science principles to design interactions that motivate and support patients in adhering to treatment plans and making sustainable lifestyle changes.

• Expand our patient communication capabilities to include voice and video interactions.

• Collaborate closely with the AI, clinical, product, and engineering teams to ensure effective execution and seamless delivery into the product.

• Advocate for best practices in conversation design within Curai and the broader community.

• Stay ahead of industry trends and advancements in AI and conversational design. 

What You’ll Need

• Candidates must submit a digital portfolio of at least three professional Conversation Design projects demonstrating the impact of their work, the process undertaken, and the artifacts produced to facilitate collaboration with product managers, engineers, and other stakeholders. 

• Bachelor’s degree in Design, Linguistics, Psychology, or a related field.

• 7+ years of experience in conversation design and UX writing.

• Demonstrable experience with chatbot conversation design and AI-driven interfaces.

• Strong understanding of user-centered design principles.

• Proficiency in design and prototyping tools.

• Demonstrable experience in conducting and synthesizing research with users and stakeholders

• Exceptional writing and editing skills, with an emphasis on clear, compassionate communication.

• Ability to translate complex concepts into simple, user-friendly conversations.

• Affinity to Curai’s core values – mission orientation, impact & agency, and emotional intelligence.

Our ideal candidate also has

• Native or bi-lingual fluency in Spanish.

• Experience working as a UX writer.

• Experience crafting multi-modal interactions, including voice and video.

• Experience designing conversational experiences built upon generative AI and large language models, such as GPT-4, Bard, LLaMa-2, and Claude-2.

• Experience with behavior change design.

• Background in healthcare or working with clinical content.

What We Offer

• Culture: Mission-driven talent with great colleagues committed to living our values, collaborating, and driving performance

• Pay: Competitive compensation and stock

• Wellness: Unlimited PTO, flexible working hours and remote working options

• Benefits: Excellent medical, dental, vision, flex spending plans, and paid parental leave

• Financial: 401k plan with employer matching

This position's annual base salary range is between $150,000 and $200,000 annually. Stock grants also play a key part in any offer; they significantly increase your overall compensation package based on company success. Please note that the base salary range is a guideline, and individual total compensation will vary based on qualifications, skill level, competencies, and work location.

Curai Health is a startup with a small, but world-class team from high-tech companies, AI researchers, and practicing physicians, to team members from non-traditional career paths and backgrounds. We also have research partnerships with leading universities across the country and access to medical data that facilitates research in this space. We are a highly collaborative, data-driven team, focused on delivering our mission with funding from top-tier Silicon Valley investors including Morningside, General Catalyst, and Khosla Ventures.

At Curai Health, we are highly committed to building a diverse and inclusive environment. In keeping with our beliefs and values, no employee or applicant will face discrimination or harassment based on race, color, ancestry, national origin, religion, age, gender, marital domestic partner status, sexual orientation, gender identity, disability status, or veteran status. To promote an equitable and bias-free workplace, we set competitive compensation packages for each position and do not negotiate on our offers. We are looking for mission-driven teammates, who embody our core values, and appreciate our transparent approach.