Assistant Store Manager - The Hemp Co - Coming Soon!

As an Assistant Store Manager at The Hemp Co., your main responsibilities will include supporting the Store Manager in leading and motivating a retail team, ensuring exceptional customer service, and managing store operations. You'll oversee task delegation, cash handling, and inventory management while coaching team members to deliver top-notch service and adherence to financial KPIs. Your proactive communication with cross-functional partners will also help maximize store revenue opportunities.

To be an Assistant Store Manager at The Hemp Co., you need a minimum of 1 year of experience in retail or customer service, alongside at least 1 year in a supervisory role. A strong sense of business acumen, excellent leadership qualities, and hands-on experience with cash handling and POS operations are essential traits for success. Previous exposure to a regulated industry, particularly in cannabis, will give you an edge in this role.

The Hemp Co, under the larger Curaleaf umbrella, is committed to corporate social responsibility and community engagement through its Rooted in Good initiative, making it more than just a job. You’ll be part of a high-growth environment that fosters career advancement while working alongside passionate individuals dedicated to excellence. Additionally, competitive pay, comprehensive benefits, and a supportive workplace culture make it a fantastic opportunity.

At The Hemp Co, career growth is one of our core commitments. As an Assistant Store Manager, you’ll gain invaluable management experience that can lead to advanced positions like Store Manager or even higher roles within Curaleaf. Our dedication to employee development includes various training programs, mentorship opportunities, and chances to take on special assignments, enabling you to chart a fulfilling career path in the cannabis industry.

Successful Assistant Store Managers at The Hemp Co possess strong leadership abilities, a customer-centric mindset, and effective communication skills. Adaptability, attention to detail, and a proactive nature are crucial, as the cannabis retail environment is fast-paced and constantly changing. Being passionate about the cannabis industry and demonstrating a desire for continuous learning will also set you apart in this role.

When faced with a difficult customer, it’s important to listen actively to their concerns, validate their feelings, and remain calm. I would empathize with their situation and work towards a solution that aligns with company policies while also satisfying the customer. It’s crucial to remind them that their satisfaction is our priority and that we’re here to help.

My leadership style is collaborative and supportive. I believe in empowering my team members by providing them with the resources and guidance they need to excel in their roles. I prioritize open communication and am always ready to offer constructive feedback, ensuring that each team member feels valued and encouraged to contribute to our collective success.

To drive sales, I would implement targeted promotions that engage our customer base and create upsell opportunities during customer interactions. Additionally, I would analyze sales data to identify trends and adjust product offerings accordingly. Training the team on effective selling techniques and encouraging relationship-building with customers will also foster brand loyalty that supports increased sales.

Ensuring compliance with cannabis regulations is paramount. I would ensure that all staff members are thoroughly trained on compliance protocols and regularly review regulations that impact our operations. Maintaining organized documentation and readily updating our practices according to the latest laws will be part of my routine to guarantee that we remain compliant while providing a safe shopping experience.

I believe in a hands-on, mentorship-based training approach. I would provide new employees with a comprehensive onboarding experience that includes job shadowing with established team members, product knowledge sessions, and role-playing customer interactions. Regular feedback and check-ins during their first few weeks will help them acclimate comfortably to their new role.

I am motivated by the tremendous potential of the cannabis industry to improve lives and foster community change. Seeing how quality products can enhance health and well-being drives my passion. Being part of a company like Curaleaf, which prioritizes social responsibility, aligns with my values and enhances my enthusiasm to contribute positively to the community.

Prioritization starts with identifying the most pressing needs of the business. I would use tools like task lists and scheduling to manage daily operations efficiently. Regular communication with my team is key, as I would coordinate our efforts towards achieving both immediate goals and long-term objectives. Adapting to urgent needs as they arise without losing sight of planned tasks is crucial.

My experience includes overseeing cash transactions, reconciling register counts, and ensuring that all cash handling procedures are followed meticulously. I pay close attention to detail when managing cash flows and conducting regular audits to maintain accuracy and security in cash management. Training team members on best practices is also an important aspect of my role.

In a previous role, I noticed recurring customer complaints about wait times during peak hours. I implemented a streamlined check-out process by adding additional registers and training staff to assist quickly. This change significantly improved throughput during busy times and led to a drop in complaints, as customer experiences became more efficient and friendly.

To foster team collaboration, I would promote an inclusive environment where everyone feels empowered to share ideas. I would encourage regular team meetings to celebrate achievements, discuss challenges, and brainstorm solutions together. Building a team culture centered around open communication, mutual respect, and camaraderie will lead to stronger collaboration and better results.