Implementation Manager

As an Implementation Manager at CurbWaste, your responsibilities include serving as a primary contact for customer implementation, managing project timelines, facilitating data migrations, and ensuring smooth transitions to live software usage. You'll lead training sessions, troubleshoot issues, and collaborate with various internal teams to enhance customer success.

To qualify for the Implementation Manager role at CurbWaste, you should have 2+ years of experience in SaaS implementation, exceptional project management skills, and a strong ability to foster customer relationships. Knowledge of the waste management industry is a plus, as well as critical thinking and problem-solving capabilities.

CurbWaste is committed to providing its Implementation Managers with flexible work schedules, training opportunities, and collaborative support. You'll have access to the necessary tools and a dedicated team to ensure that you and your customers can achieve success together.

At CurbWaste, you can expect a collaborative and fun work culture that celebrates individuality and values diverse perspectives. The environment encourages innovative problem-solving and supports team members in building exceptional relationships with customers.

Absolutely! CurbWaste is dedicated to the professional development of its employees. As an Implementation Manager, you will receive ample opportunities for learning and development, allowing you to advance your career while making a significant impact on the waste management sector.

To effectively manage multiple projects, I prioritize tasks based on urgency and importance, utilize project management tools for tracking progress, and maintain clear communication with team members and stakeholders to ensure alignment and timely execution.

Certainly! I once encountered a situation where a customer faced difficulties during data migration. I listened carefully to their concerns, replicated the issue, and analyzed the root cause. Through collaboration with the technical support team, we were able to resolve the problem quickly and keep the project on track.

I focus on active listening, understanding their needs, and offering tailored solutions. Regular communication, follow-ups, and providing valuable insights through training sessions foster trust and strengthen relationships.

I would first identify the reasons for the delay by having an open dialogue with the customer. Then, I would work on creating a revised schedule that considers their constraints while providing them with the necessary support and resources to get back on track.

I have worked on several SaaS implementations in the waste management sector, where I focused on customizing the software to meet various operational needs. This experience has taught me about industry-specific challenges and how to provide robust solutions.

I prioritize tasks based on their impact on customer success and project timelines. I also meet regularly with my team to reassess priorities and make adjustments for maximum efficiency in this dynamic environment.

I ensure customers effectively utilize the software by conducting comprehensive training sessions, providing clear documentation, and offering personalized support during and after the go-live process to address any immediate issues.

One significant challenge was a misalignment between customer expectations and our implementation capabilities. I organized a meeting to clarify capabilities, adjusted their timeline accordingly, and collaboratively developed solutions. This experience strengthened our relationship and clarified future expectations.

I actively participate in industry webinars, read relevant publications, and connect with professionals in the field. Staying engaged in discussions online helps me stay on top of emerging trends and best practices.

I am passionate about leveraging technology for sustainability, and CurbWaste’s mission resonates with me. The opportunity to contribute to an innovative team that aims to improve the waste industry aligns perfectly with my career goals and values.