Portuguese Speaking Customer Support for Subscription-Based Services Department

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you will be responsible for assisting customers through email, phone, and chat regarding their subscription inquiries. You'll provide detailed information about subscription options, account management, and billing. Moreover, documenting client interactions accurately and collaborating with internal teams to resolve issues is essential to ensure customer satisfaction. Your role requires a proactive approach to delivering outstanding service, which includes gathering client feedback to help improve our products and services.

To qualify for the Portuguese Speaking Customer Support position at Mercier Consultancy, candidates should be fluent in both Portuguese and English, written and verbal. Experience in customer support, particularly in subscription services, is advantageous but not obligatory for entry-level applicants. Strong communication, problem-solving skills, and a keen attention to detail are essential. An ability to manage multiple inquiries in a fast-paced environment, along with familiarity with customer support software, will also enhance your application.

At Mercier Consultancy, we value thorough training for our Customer Support Representatives to ensure they succeed. New hires will undergo comprehensive training that covers all aspects of our products and services. This training is designed to update staff on company policies and customer support techniques, ensuring they are well-prepared to assist clients effectively. Additionally, we offer free Greek courses to broaden your skills and provide ongoing training to keep you informed about our offerings.

Yes, absolutely! At Mercier Consultancy, we encourage career growth and support our employees in their professional development. Starting as a Portuguese Speaking Customer Support Representative can lead to various advancement opportunities within the company as you gain experience and showcase your skills. Continuous training offerings and the chance to provide valuable client feedback set the stage for your career to evolve within our Subscription-Based Services Department.

As a Portuguese Speaking Customer Support Representative at Mercier Consultancy, you'll enjoy a plethora of benefits designed to support your personal and professional life. These include a competitive monthly salary, performance bonuses, fully paid relocation packages (covering flights, transfers, and hotel accommodations), health and private insurance, and two extra salaries each year. We also assist in finding accommodation post-hotel stay, and our extensive training program—including free Greek courses—ensures you feel valued and supported in your role.

In responding to difficult inquiries, I focus on listening actively to the customer's concerns, validating their feelings, and providing a calm and reassuring presence. I take the time to understand the problem fully before offering solutions, ensuring the customer feels heard and appreciated. My goal is always to find a resolution that satisfies both the customer and the company's policies.

I once handled a situation where a customer faced billing discrepancies. I reassured them by first acknowledging their frustration and then, after reviewing their account, I identified the error and promptly provided the correct billing information. I ensured the customer understood the changes and followed up with them to verify their satisfaction, which ultimately strengthened their trust in our services.

To manage my time effectively, I prioritize tasks based on urgency and importance, frequently reassessing priorities as needed throughout the day. Using tools such as to-do lists and task management software helps me stay organized. Additionally, setting specific time blocks for responding to customer inquiries ensures that I maintain focus and efficiency, particularly in a fast-paced environment.

I stay informed by regularly engaging in training sessions and reviewing product resources provided by my employer. Additionally, I seek feedback from customers to identify areas where I need more knowledge, and I proactively explore industry news related to our offerings. Keeping an open line of communication with team members also helps me learn and share insights that enhance my support capabilities.

My approach to gathering customer feedback involves creating open channels for communication, where customers feel comfortable sharing their experiences. I directly ask for feedback at the end of conversations and assure them that their opinions matter. After collecting feedback, I analyze trends and relay the insights to my team, creating actionable strategies that drive product improvements.

I would describe my communication style as empathetic and clear. I prioritize understanding the customer's needs and adjusting my tone and vocabulary based on their level of familiarity with the subject. Active listening is key for me, and I try to ensure that customers feel valued and respected throughout the conversation.

To ensure accuracy, I follow a systematic approach when documenting customer interactions. I take detailed notes during calls and chats, summarizing key points to avoid miscommunication. After each interaction, I review the documentation carefully to confirm it reflects the conversation accurately. This not only helps me stay organized but also builds trust with the customers for future reference.

When learning new technologies or customer support software, I adopt a proactive and curious mindset. I take advantage of training sessions and online tutorials, and I practice using the tools in a simulated environment to build my confidence. It's essential for me to explore the features thoroughly and understand how they can enhance my service delivery.

I'm motivated by the prospect of positively impacting customers' experiences. Knowing that I can help resolve issues and provide valuable information drives my commitment to excellence in customer support. Additionally, receiving recognition for my efforts and seeing customers leave satisfied encourages me to continually improve my skills and contributions to the team.

In situations where I cannot immediately resolve an issue, I believe in transparency and communication. I inform the customer that I will escalate their concern to ensure it gets prioritized, and I provide them with a timeframe for follow-up. It's essential to reassure them that their issue matters, and I will keep them updated until a resolution is achieved.