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Property Administrator - job 1 of 2

Job TitleProperty AdministratorJob Description SummaryPerforms the administrative functions of the Property Management Team assuring a high level of professionalism in property issues, including timely response to and resolution of any tenant requests or concerns.Job DescriptionESSENTIAL FUNCTIONS AND RESPONSIBILITIESMay be responsible for one or more of the following:• Provide full administrative support, including phone support, typing reports, filing and distribution of correspondence• Schedule and coordinate meetings/special events, as requested• Assist in lease administration activities, including tenant contacts and insurance information; generate reports• Prepare and coordinate bid proposals, service contracts and approved invoices. Assist in bidding process and assist Property Manager(s) in their efforts to ensure compliance with C&W’s policies and procedures• Prepare and code invoices for Property Manager’s approval• Ensure office is stocked with office supplies and other required items to maintain the office• Ensure prompt and accurate completion of contract and certificates of insurance information in contract administration software• Track and file contracts and insurance certificates; maintain follow-up system for expirations• Monitor and maintain the property maintenance work order system and prepare monthly reports for Property Manager on status of tenant work orders• Maintain the property purchase order system• Maintain lease and contract files, as well as other files located within the property management office• Promote and foster positive relationships with tenants and clients and track service calls as required• Assist with monthly and quarterly management reports as well as annual budget preparation• Process management and maintenance staff hours, tenant bill back invoices through accounting, expense reports, monthly meter readings of properties, and check requests for review and approvalKEY COMPETENCIES1. Communication Proficiency (oral and written)2. Customer Focus (internal and external)3. Organization Skills4. Interpersonal Skills5. Initiative6. Multi-taskingIMPORTANT EDUCATION• High school diploma/GED equivalent; Bachelor Degree preferredIMPORTANT EXPERIENCE• Customer service experience preferredADDITIONAL ELIGIBILITY QUALIFICATIONS• Proficiency in Microsoft Office Suite• Ability to give and take direction and to interface with decision makers in a professional manner and maintain confidential informationWORK ENVIRONMENTThis job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.PHYSICAL DEMANDSThe physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee may need to stand and walk for extended or continuous periods of time. They must be able to ascend and descend staircases, ladders, and/or step stools and may be required to travel outside between buildings in varying outdoor weather conditions. The employee may also be regularly required to remain in a stationary position (sit or stand) for 85% of the time; regularly operate office machinery.AAP/EEO STATEMENTC&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, the company takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.The company will not pay less than minimum wage for this role.Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.INCO: “Cushman & Wakefield”
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Average salary estimate

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$50000K
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What You Should Know About Property Administrator, Cushman & Wakefield

If you're looking to step into a dynamic role as a Property Administrator at Cushman & Wakefield in Fairfax, VA, you've found the right opportunity! This position is all about keeping things organized and ensuring smooth day-to-day operations in the property management team. You'll be the go-to person for various administrative tasks, from answering phone calls and typing reports to coordinating meetings and managing correspondence. Your day-to-day tasks will include staying on top of lease administration, handling bid proposals, and assisting with financial invoices. You'll promote positive relationships with tenants, ensuring their requests are heard and dealt with promptly. With your excellent communication skills and a knack for organization, you'll track service calls and create reports that keep everything running smoothly. Plus, you’ll enjoy a supportive office environment and the chance to grow in your career. With Cushman & Wakefield, you’ll receive not just a job, but a pathway to success in property management. If you have a background in customer service and are proficient with Microsoft Office, we want to hear from you! Get ready to embrace a rewarding career where your contributions truly count.

Frequently Asked Questions (FAQs) for Property Administrator Role at Cushman & Wakefield
What are the main responsibilities of a Property Administrator at Cushman & Wakefield?

As a Property Administrator at Cushman & Wakefield, your primary responsibilities include providing comprehensive administrative support to the property management team. This involves managing tenant requests, assisting with lease administration, coordinating meetings, preparing bids and invoices, and ensuring efficient communication within the team. You'll also track service calls and maintain property files, all while promoting positive relationships with both tenants and clients.

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What qualifications are needed to become a Property Administrator at Cushman & Wakefield?

To qualify as a Property Administrator at Cushman & Wakefield, you should ideally have a high school diploma or GED, with a preference for a Bachelor’s degree. Experience in customer service is an asset, as well as proficiency in Microsoft Office Suite. Strong communication, organizational skills, and the ability to handle confidential information are crucial for success in this role.

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How does Cushman & Wakefield support the growth of its Property Administrators?

Cushman & Wakefield is dedicated to supporting the professional development of its Property Administrators. Employees have access to various benefit programs and an engaging work environment that encourages learning and growth. The company promotes ongoing training and mentorship, providing the necessary resources to help employees advance in their careers and excel in property management.

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What is the work environment like for a Property Administrator at Cushman & Wakefield?

The work environment for a Property Administrator at Cushman & Wakefield is professional and collaborative. You will regularly interact with team members, clients, and tenants, creating a vibrant workplace. The role involves using standard office equipment and tools to carry out daily responsibilities. Most importantly, the commitment to a positive and inclusive culture makes it a great place to build your career.

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What career advancement opportunities exist for Property Administrators at Cushman & Wakefield?

Cushman & Wakefield offers numerous career advancement opportunities for Property Administrators. With hard work and dedication, you can move into roles such as Property Manager or other management positions within the company. The organization's strong commitment to employee development and comprehensive benefits ensures that your career can flourish as you gain experience and hone your skills.

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Common Interview Questions for Property Administrator
Can you describe your experience with tenant management?

When answering this question, highlight your previous roles where you interacted with tenants. Discuss specific instances where you resolved tenant issues or enhanced tenant happiness. Emphasize your communication and customer service skills, showing how they contribute to strong tenant relationships.

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How do you prioritize your tasks as a Property Administrator?

In answering this question, share your organizational strategies. Explain how you prioritize tasks based on urgency and importance, and provide examples of how you manage multiple responsibilities efficiently. Mention tools or systems you use to keep track of tasks and deadlines.

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What tools and software are you familiar with for property management?

Discuss your proficiency with software relevant to property management, such as contract administration or work order systems. Highlight any experience you have with Microsoft Office Suite, as these tools are essential for day-to-day operations. If you have experience with specific property management software, mention it as well.

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Describe a time when you had to handle a difficult situation involving a tenant.

Use the STAR method (Situation, Task, Action, Result) to structure your response. Provide a clear example of a challenging tenant interaction, detailing how you approached the situation, the steps you took to resolve it, and what the outcome was. This will showcase your problem-solving and interpersonal skills.

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How would you ensure compliance with property management policies?

Explain your understanding of property management policies and describe how you would stay informed about updates. Discuss your approach to thorough documentation and how you would consistently adhere to these policies in your daily tasks, ensuring that all processes are followed diligently.

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What customer service experience do you have as it relates to property management?

Detail your previous customer service roles, focusing on how they relate to property management. Discuss your communication skills and how you effectively resolved issues or provided support to clients and tenants. Provide examples that demonstrate your commitment to excellent service.

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How do you handle multiple projects with tight deadlines?

Share your approach to managing stressful situations, emphasizing your organizational skills. Provide an example of how you've successfully met deadlines in the past, demonstrating your ability to prioritize tasks, communicate with team members, and stay focused under pressure.

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What strategies do you use to promote positive relationships with tenants?

Discuss your understanding of the importance of tenant relationships and provide specific strategies you've employed. This could include regular communication, being responsive to requests, and ensuring transparency in management practices. Highlight how these practices contribute to tenant satisfaction.

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What do you think is the most important quality for a successful Property Administrator?

State your opinion on key qualities, such as strong communication skills, attention to detail, and the ability to multitask. Provide examples of how these qualities have been important in your previous roles, providing context to your reasoning for why they matter in property management.

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Why do you want to work as a Property Administrator at Cushman & Wakefield?

Articulate your motivations for wanting to join Cushman & Wakefield, focusing on the company’s reputation, culture, and commitment to employee growth. Reference what excites you about the Property Administrator role and how your past experiences align with the company’s mission and values.

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Our purpose is simple: to put our clients and our people at the center of what's next in the world of real estate.

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Full-time, on-site
DATE POSTED
December 18, 2024

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