Customer Account Management Representative (21564)

Job Title: Customer Account Management Representative

Location: 100% Remote (local candidates have opportunity to go onsite if wanted in Burlington, MA)

Hours: 9:30am - 6:00pm EST (Training Shift: 8:00am - 4:30pm EST)

Position: Contract (temp to hire opportunity)

Pay Rate: $22/hr.

Minimum Qualifications:

• High School Diploma or GED
• 3+ years of customer service experience
• Heavy multi-tasking, critical thinking and conflict resolution skills needed

Roles related to the sales and marketing of Merck's products, maximizing value from the sale of products, and the identification and fostering of alliances and new business opportunities. Provides internal and external customers with services via telephone in a variety of topics requiring specific technical knowledge. IMPACT: Impacts the effectiveness of own work team through quality of services or information provided; typically acts as an informal resource for less experienced colleagues. COMPLEXITY: Identifies key issues and patterns and spots new, less obvious solutions. ACCOUNTABILITY/ INDEPENDENCE: Accountable for quality of own work; provides solutions to problems based on practice, existing precedents or procedures; uses discretion to modify work practices and processes to achieve results or improve efficiency. Completes work with a limited degree of supervision. EXPERIENCE: Requires proficiency through formal and job-related training and considerable on-the-job experience. ORGANIZATION: Typically reports to a Manager role or Project Manager role (for a defined period of time) based on organizational set-up, may have a lead person for day-to-day guidance. High school diploma or equivalent required and 3-5 yrs relevant work experience

Preferred Qualifications:

• 2+ years of customer service experience
• Knowledge of SAP/SFDC, SAP/ERP, and CRM
• Strong problem identification and resolution skills
• Ability to create spreadsheets, formulas, and charts in Microsoft Excel
• Process improvement skills
• Knowledge of Customer Service, Account Management, Customer Care, Order Management , Inventory planning or Manufacturing processes, Shipping (domestic and international), Accounting (basic principles of costing, profits, and margins for our business)
• Ability to interpret customer requirements and communicate effectively across diverse work groups
• Experience developing a strong working relationship with key customers and sales team members
• Excellent written and verbal communication skills; able to communicate at all levels and work as a team
• Ability to perform multiple tasks simultaneously while prioritizing the changing demands; demonstrate high sense of urgency
• Capable of working in a fast-paced environment and the ability to adapt to changing processes/systems
• Excellent organizational skills with ability to manage and track multiple activities
• Detail oriented with strong analytical skills

MilliporeSigma is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to his/her Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual made a good faith report of discrimination.

Job Types: Full-time, Contract

Pay: $22.00 per hour

Benefits:

• Health insurance
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• SAP: 2 years (Preferred)
• ERP systems: 2 years (Preferred)
• Customer Service : 3 years (Preferred)
• Salesforce: 2 years (Preferred)
• Microsoft Excel: 3 years (Preferred)

Language:

• English (Required)

Work Location: Remote