Customer Account Representative

Customer Account Rep

The Essity North America Professional Hygiene (PH), Customer Service Team is currently searching for a Customer Account Specialist (Customer Service Representative). This role will be based out of our Service Excellence Center (SEC) in Neenah, WI.

The Customer Account Specialist (Customer Service Representative) is responsible for performing as an integral part of the Essity Americas team, serving as a liaison between customers and internal departments to manage the order process efficiently and effectively.

About the Role

We're looking for people who embody our values, aren't afraid to challenge, innovate, experiment, and move at a fast pace. We're always looking for ways to improve our products and ourselves. If this is you, we'd love to talk.

What You Will Do

• Manage the entire order cycle from order entry to delivery, resolving Customer inquiries and troubleshooting;
• Accepts, edits and processes orders within established procedures and within specified time frames;
• Responds to inquiries from internal and external customers, including: order status, shipping, information, delivery problems, late orders, anticipated order problems and product availability. Takes lead in resolving service concerns and provide necessary support when quality concerns arise;
• Serves as the voice of the Customer to internal departments balancing Customer satisfaction and profitability, promoting positive Customer relations through prompt and efficient service;
• Exercises judgment and organizational agility to process customer orders, manage customer inventory, and maximize customer satisfaction;
• Proactive in assisting Manager in process improvement projects;
• Perform other essential responsibilities as deemed necessary.

Who You Are

• Bachelor's degree preferred; will accept experience In lieu of education.
• Three plus (3+) years’ experience in a customer service role;
• Ability to travel 10% of time to domestic locations.

What We Can Offer You

At Essity, we believe everyone's learning and professional development is unique and want to empower employees to reach their full potential in a winning culture motivated by a powerful purpose.
Collaborative and Inclusive Culture | Empowering & Engaged Leaders | Working with Powerful Purpose & Sustainable Impact | Learning and Growing in your Career | Supporting Well-being & Sustainable Working Life | Life-changing Innovations | Competitive Total rewards

Additional Information

The Company is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, or any other characteristic protected by federal, state, or local law.

If you require reasonable accommodation as part of the application process please contact EssityHRNorthAmerica@essity.com

Together, we are improving lives, every day

Working at Essity is not just a career; it is a chance to directly make the world a healthier, more hygienic and safer place. With impactful innovations coupled with sustainable solutions, we strive to reach more people every year with the necessary and essential solutions for well-being.