Customer and Partner Enablement Manager

Ironclad is writing the narrative that shows how beautiful and functional contracting will change business. We’re a leader in the Forrester Wave for Contract Lifecycle Management. We have been recognized as a Fortune Great Place to Work for four consecutive years. Our innovation and work culture have been recognized by Glassdoor's Best Places to Work 2023, Forbes’ 50 Most Promising AI Companies, Wing Venture Capital's Enterprise Tech 30, and Gartner's Magic Quadrant. We’re backed by leading investors like Accel, Y Combinator, Sequoia, and BOND. For more information, visit www.ironcladapp.com or follow us on LinkedIn and Twitter.

Ironclad is on a mission to power the world’s contracts, and our Digital Customer Success team is a critical part of making that mission a reality. Reporting to the Director of Customer Enablement, the Trainer (i.e. Customer and Partner Enablement Manager) will deliver impactful learning experiences that drive adoption, reduce customer effort, and decrease time to value.

The ideal candidate for this role is an experienced trainer with a SaaS background, who is ready to be part of building a Customer and Partner Enablement team from the ground up at a high-growth company. You should be confident in a variety of delivery methods - including VILT, recording engaging on-demand sessions, custom training and workshops, and more. As an early member of this team, this is an opportunity not just to deliver great learning experiences to our customers, but to help shape the processes and systems we need to scale as we grow the team and our offerings. You should be passionate about driving great customer experiences, flexible, and creative.

What you will be doing:

• Deliver high-quality learning experiences for a range of audiences, from standard online small group training, to personalized training for Enterprise customers
• Partner with Instructional Designers to provide content feedback to improve training materials and program
• Work closely with customers to understand and customize training agenda and content to meet their needs during custom engagements
• Become an expert on the Ironclad product, so customers can rely on you to answer basic to advanced product Q&A

• Perform other duties as needed

What we’re looking for:

• Excellent presentation skills and the ability to command a room
• Excellent written and verbal communication skills
• Excellent interpersonal skills - dynamic, enthusiastic, upbeat individual who connects well with others
• 2-3 years experience providing training, preferably at a SaaS company
• Tech savvy, analytical, and good problem solver
• Organized, methodical, and detail-oriented
• Ability to prioritize and effectively manage multiple projects and tasks concurrently
• Ability to work independently and as part of a team
• Ability to communicate complex business software processes effectively
• Self-starter and quick learner
• Some travel may be required

Benefits:

• Health, dental, and vision insurance
• 401k
• Wellness reimbursement
• Take what you need vacation policy
• Generous parental leave for both primary and secondary caregivers

Base Salary Range: $95,000 - $125,000

The base salary range represents the minimum and maximum of the salary range for this position based at our San Francisco headquarters. The actual base salary offered for this position will depend on numerous factors, including individual proficiency, anticipated performance, and the location of the selected candidate. Our base salary is just one component of Ironclad’s competitive total rewards package, which also includes equity awards (a new hire grant, along with opportunities for additional awards throughout your tenure), competitive health and wellness benefits, and a commitment to career growth and development.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.