Customer Business Executive - Contact Center Solutions

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.6 billion in fiscal 2022. For more information, visit Amdocs at www.amdocs.com

In one sentence

As a Customer Business Executive, you will play a significant role, focusing on building and growing business, customer dedication and satisfaction around contact center solutions for a tier 1 global communication services provider.

What will your job look like?

• As a trusted partner, you serve as the primary business developer and drive account strategy.
• Being a forward-thinking leader, you help define the innovative future of Amdocs service offerings with our top customers.
• Maintain a deep understanding of our customer's business objectives, industry trends, and competitive landscape. Anticipate customer needs and provide proactive solutions to address their challenges.
• Effectively demonstrate Amdocs offerings and business value.
• Own the P&L.
• Collaborate with Service Partners ensuring the quality of project deliveries.
• Responsible for inclusive people management and development of the account teams.
• This is a hybrid role, balancing time working in the Amdocs Plano office, customer site and from home.
  

All you need is...

• 10 years of validated telecommunications experience, leading large customer accounts.
• Successful experience selling world-class contact center solutions. In-depth knowledge of contact center processes and operations, KPIs, inbound/outbound call routing, customer service, and contact center technologies.
• Demonstrated history of building business, finding paths to success, hunting for new opportunities.
• Established relevant relationships with key-decision makers and influencers at AT&T would be an advantage.
• Excellent communication skills, both written and verbal, with the ability to effectively present and negotiate with clients.
• An eye for business, understanding of inter and intra-organizational relationships, with the ability to establish trust and credibility with customers at all levels.
• Be recognized as an inclusive & collaborative leader, with the ability to operate under pressure and handle sophisticated situations with tact and diplomacy.
  

Why you will love this job:

• The opportunity to work with a team whose innovative work directly impacts millions of end-users.
• Work with the world’s leading telecommunication providers.
• You will have a major influence on the strategic direction of the company.