IT Support Professional

Who are we?

Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers’ innovative potential, empowering them to provide next-generation communication and media experiences for both the individual end user and enterprise customers. Our 30,000 employees around the globe are here to accelerate service providers’ migration to the cloud, enable them to differentiate in the 5G era, and digitalize and automate their operations. Listed on the NASDAQ Global Select Market, Amdocs had revenue of $4.3 billion in fiscal 2021. For more information, visit Amdocs at www.amdocs.com

In one sentence

To win in the connected world, service providers rely on Amdocs to simplify the customer experience, harness the data explosion, stay ahead with new services and improve operational efficiency.

What will your job look like?

• We are looking for someone with excellent customer skills, who can communicate effectively with customers, on site employees and remote staff. Candidates must be comfortable with taking ownership of problems, and demonstrate an ability to work on their own initiative. We are expecting a flexible approach to working to share-in-tasks and responsibility, and the ability to work under pressure and to tight deadlines.
• Test new requirements, check and implement new technologies and document all information
• Improve daily processes by coordinating with team members from different regions
• Handle war room setups and BCP activities
• Handle daily tasks and cases in SNOW by defined OLA & SLA
• Allocate desktops and laptops as per requirements
• Conduct maintenance in meeting /board rooms and for printers
• Willingness to engage in activities for other IT disciplines (Telephony, Communication, Networking, etc.)
• Write documentation as required
• Maintain IT stock levels on site
• At times, need to be available off hours and weekends

All you need is...

• Proven record of 2-3 years of Second level support for a medium/large size company
• Experienced in hardware and system configuration
• Proficient in supporting Windows Operating Systems and IOS
• Strong hardware knowledge of PCs, Laptops and Peripherals
• Ability to work well with a virtual team environment

Why you will love this job:

• You will be part of a multi-cultural PC Support team in a diverse and demanding job
• Maintain a multitude of responsibility in an ever-changing environment
• Be a part of a "can do" company that leads the industry