Customer Care Agent - job 1 of 2

Overview:

Customer Care Agent

Remote, USA

$18.00 Hourly

Contract - 3-6 Months

Summary: Our respected client is looking to hire a Customer Care Agent to their fulfillment team. Our Fulfillment Agents are extremely detail-oriented, have exceptional proofreading skills, can meet tight deadlines, and work with different legal products each day. It’s all part of helping our customers achieve their dreams. Please apply today for consideration. We are looking to hire ASAP!

Responsibilities:

Assist Customers with inquiries via telephone, app messaging, and email regarding government application requirements and order status
Proficiently utilize customer support tools, systems, and procedures to provide accurate, authoritative, and timely support solutions that exceed Customer expectations
Consistently demonstrate the ability to effectively handle difficult calls and emails
Prepare trademark documents and forms ordered by our customers at the direction of firm attorneys
Learn and integrate daily standard work with new technology and systems as introduced
Prepare trademark search reports at the direction of attorneys
Schedule, assist, and coordinate with firm attorneys on order and customer specific inquiries
Utilize Customer feedback and prior occurrences to identify opportunities to continuously improve the Customer’s experience and drive efficiency in the delivery of world-class customer support
Ensure operational and technical issues are communicated to management team
Support operations by cross-training on related jobs and perform other related duties, including QA/UAT, as directed by Management

Qualifications:

Exceptional written and verbal communication skills
Detail-oriented and results-driven
Ability to work with goals/quotas and excel in a high-pressure, fast-paced environment
Copy-editing, proofreading, data entry, or academic grading experience
Strong computer skills
Self-starter who works well with or without supervision
Team player with excellent communication and interpersonal skills
Legal industry background, experience, knowledge, or interest
Experience processing complex documents such as loan applications
Flexible in schedule and able to manage multiple assignments
BA/BS Degree not required but preferred
1-2 years customer support experience in a high-volume contact center, legal or service environment

TCWGlobal is an equal opportunity employer. We do not discriminate based on age, ethnicity, gender, nationality, religious belief, or sexual orientation.

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